Subject: New Reply Received - Complaint No: 4121215 // Order No 9619736835
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 09:58:08 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Complaint No: 4121215 // Order No 9619736835  Ticket comment <div>Dear Team</div>
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<div>Could you kindly confirm the reason for reaching to a conclusion that it is a misuse case as there is no external damages.</div>
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<div>Also kindly share examine report issued by the inspection engineer confirming the fault in the chair for my understanding.</div>
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<div>Appreciate your immediate response.</div>
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<div>Regards</div>
<div>Shyam<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 26, 2022 at 13:33, Home Box</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8304030844"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div><div dir="ltr"><div>
<span dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Hi Shyam,</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Thank you for reaching out to us and giving us the opportunity to serve you.</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">We sincerely apologize for any inconvenience caused however, we have received an update from the concerned team it is a misuse case, we are truly sorry to inform you that we are unable to take action on this case as it is not a mechanical issue.  </span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Again, please accept our sincere apologies for this.</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Thank you for your understanding and cooperation. Thank you for your help!</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Your Friends,</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">The Support Team</span>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004955