Subject: New Reply Received - Fwd: Compliant Number - 4278803 Tax Invoice number- 29027606447320220926
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 08:44:40 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Fwd: Compliant Number - 4278803 Tax Invoice number- 29027606447320220926  Ticket comment <div dir="auto">
<div>Hi </div>
<div dir="auto"><br></div>
<div dir="auto">Here with attached the photos of the mattress and you can see the size of the bed and mattress. </div>
<div dir="auto">Also, my bed is almost to break, the cracks are showing out due to the big size of the mattress. </div>
<div dir="auto"><br></div>
<div dir="auto">Appreciate your help to replace the mattress with accurate size and resolve the issue at the earliest. </div>
<div dir="auto"><br></div>
<div dir="auto">Today I'm available at home for your team to visit and pull out the mattress. </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Padma </div>
<div dir="auto">0526814103</div>
<div dir="auto"><br></div>
<div dir="auto">
<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Oct 23, 2022, 23:09 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div><div dir="ltr">
<div dir="ltr">Hi Padma, </div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div dir="ltr">We apologies you have to go through this with us. This is not the experience we want our customer to have. Rest assured that we are doing the needful to sort this issue real quick. We will update you once we get an update.<br><br>Could you please share a live photos of the item so we can escalate it to our team and assist you in resolving this issue at earliest. </div>
<div><br></div>
<div>We request you to allow us some more time. </div>
<div><br></div>
<div>Thank you for your understanding and cooperation.</div>
<div><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044003119810'>IMG_20221024_121836.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044003119811'>IMG_20221024_121848.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5041806