Subject: New Reply Received - Re: Mattress Warranty
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 18:49:24 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Re: Mattress Warranty  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">Sorry for late reply. was out of town.</div>
<div dir="auto"><br></div>
<div dir="auto">The bed mattress is having un even surface. the middle of the bed matress is deep than sides. so when we sleep on sides its automatically dragging to the middle of the mattress. there is issue with the spring the same cannot be shown in pic or video, pls send someone to inspect the matter and do the needfull. its causing back pain as well bcz we habe to sleep in a slanding position</div>
<div dir="auto"><br></div>
<div dir="auto">nihal</div>
<div dir="auto">0566243194</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 22 Oct 2022, 19:21 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5024922</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Alhamzi Mohammed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div><div dir="ltr">
<div dir="ltr">Hi Mr.NIHAL<span style="white-space:pre-wrap" dir="ltr">,</span><br><span dir="ltr" style="white-space:pre-wrap">​</span><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div dir="ltr">We sincerely apologize for any inconvenience caused to you.<br><br>Could you please share with us photos or video showing the issue so we can share them with our team to help you regarding this issue.</div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>
<br>

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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044003095521'>VID-20221021-WA0019.mp4</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044003095522'>VID-20221021-WA0018.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5024922