Subject: Ticket Assigned - Damaged item/Esc. photos/4284997
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 15:28:11 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/Esc. photos/4284997 Sonal                    Hi           07:01 PM, 23rd Oct                     Sonal                    I ordered this bed from homebox and it has 2 years warranty           07:02 PM, 23rd Oct                     Sonal                    I need some help           07:02 PM, 23rd Oct                   Alhamzi                   Hi Sonal, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:10 PM, 23rd Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us the order number along with photos or video showing the issue so we can update it with our team to help you regarding this issue.           07:11 PM, 23rd Oct                     Sonal                    9512674904 this is the order number           07:11 PM, 23rd Oct                     Sonal                    This wood fell down from the bed           07:12 PM, 23rd Oct                     Sonal                    We need to fix it quickly  otherwise bed will collapse           07:12 PM, 23rd Oct                   Alhamzi                   Please wait while we check the details.            07:20 PM, 23rd Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4284997           07:25 PM, 23rd Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           07:25 PM, 23rd Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:27 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5042157