Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 14:11:47 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">Dear home box. Could please fallow up the refund.  Did not receive yet <div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div dir="auto">Leovy </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 11 Oct 2022, 00:28 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We truly apologize for the inconvenience however, please note that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>Kindly note that during quality check we found the item "162593794 - - Amity Aluminium Cloth Drying Rack" was not in a good condition to be sold and they were the last of their stock hence we took it out of your order and refunded the amount of (AED80.00) to your account on (10/7/22) and it will take within 7-15 days to be reflected in your account. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why this item wascancelled and you received a notification regarding the same item.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4987069