Subject: Ticket Assigned - Need escalation/ Order not flown in WMS/ 4279857
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 17:45:01 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation/ Order not flown in WMS/ 4279857 Stas Shkuro                    Mohiuddin, I cold the driver! He said it’s to late and he doesn’t work already, also he doesn’t have this delivery in his schedule.  Because you course us terrible inconvenience today, you will have to manage and deliver our order tomorrow between 14:00 and 18:00.           08:35 PM, 21st Oct                   Alhamzi                   Please wait while we check the details.            08:54 PM, 21st Oct                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:16 PM, 21st Oct                   Alhamzi                   Could you please share with us your Email ID so we can update you?           09:16 PM, 21st Oct                     Stas Shkuro                    Please, just send me my order! You have my address this is fully enough for you to do your job and please don’t make your problems to be mine!  Waiting for my order tomorrow since 14:00 till 18:00, and please tell your delivery person to call at least one hour before delivery time!  Thank you and bye.           09:26 PM, 21st Oct                   Alhamzi                   Sorry as we can not confirm the delivery for tomorrow now and thats due to an IT issue in the warehouse and our team is working on resolving it.           09:32 PM, 21st Oct                   Alhamzi                   We request you to provide us with your Email ID so we can send you an update regarding the exact time to deliver your order.           09:32 PM, 21st Oct                     Stas Shkuro                             09:33 PM, 21st Oct                   Alhamzi                   We are unable to reopen the chat to update you after we close it. Please share your Email if you have so we can update you or you can contact us tomorrow to check the status of your order.           09:43 PM, 21st Oct                   Alhamzi                   We apologies again you have to go through this with HomeBox.           09:43 PM, 21st Oct                   Alhamzi                   Do not hesitate to contact us for more assistance            09:43 PM, 21st Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:43 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5034719