Subject: New Reply Received - Damaged HH item below AED 50 - 9590805447
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 17:59:57 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Damaged HH item below AED 50 - 9590805447  Ticket comment <div>Dear Homebox,</div>
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<div class="">Ok, thanks for the refund confirmation.</div>
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<div class="">Once received, I will go to a store and purchase again the item, in a vote of support for this great customer service. :)</div>
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<div class="">Ellie</div>
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<div>On 20 Oct 2022, at 21:58, Home Box &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Hi Ellie,</div>
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<div class="">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr" class="">​<br class="">Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark.<br class=""><br class="">As we do not have a replacement policy,  we will escalate this to the concerned team to process the refund AED (49.00), without returning the damaged item (164757529 - - Katie 5-Piece Photo Frame Set). we request you to not create return request for damaged item.</div>
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<div class="">We appreciate your patience.</div>
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<div class="">Your Friends,</div>
<div class="">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5022320