Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 15:59:02 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div>Its only one item its ok i don’t want to disturb them for just one item but next time be carefull <br>
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<div>On 20 Oct 2022, at 19:20, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi AsSou, </div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.<br>
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Kindly note that we have initiated a return request for the damaged item and our team will contact you within 2-4 days to collect the item. please allow us some time.<br>
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At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you, and return the damaged product to us.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5025943