Subject: New Reply Received - 9589483312 - FF Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 05:09:45 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9589483312 - FF Returns  Ticket comment <div dir="ltr">Dear Home Box Support Team,<div><br></div>
<div>We really need your kind support as we are finding it difficult with this unit as mentioned in my previous mail.</div>
<div>As mentioned previously, we will be taking an alternative sofa for this amount with a smaller size. Kindly help us.</div>
<div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Oct 18, 2022 at 9:25 AM Leo Baby &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear Team,<div>Kindly consider our request as we are finding it difficult to move in our studio.</div>
<div>as mentioned, we will take alternative sofa for the amount with lesser size.</div>
<div><br></div>
<div>Our kid is finding it difficult to take a walk also. Kindly please consider our request on humanitarian grounds.</div>
<div><br></div>
<div>Its my humble request please.</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Oct 17, 2022 at 6:59 PM Leo Baby &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div>Hi Support Team,</div>
<div>please find attached photo as requested.</div>
<div>need your kind support.</div>
<div><br></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjcyMDc4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9V-SZV8nb1ZPeGCXUKV9ytq375SMkaaKvkHZZitS-z0" data-id="2044002720785" alt="WhatsApp Image 2022-10-14 at 1.17.11 PM.jpeg" width="562" height="422"><br>
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<div dir="ltr" class="gmail_attr">On Mon, Oct 17, 2022 at 4:20 AM Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5004088</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5004088<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Alhamzi Mohammed : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div><div dir="ltr">
<div dir="ltr">Hi Leo, </div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">Kindly provide us with live photos/video showing the current status of the item and showing the issue so we can raise your request to our team to look into the issue and do the needful. </div>
<div><br></div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>
<div></div>
<div><br></div>
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<b style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px"><u>Regards</u></b><div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse"><b><br></b></span></div>
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<span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse"><b>LEO BABY T</b></span><div style="text-align:left;border-collapse:collapse;font-family:arial,sans-serif;font-size:13px">
<b><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse">Cell # </span></b>
<b><span style='font-size:11pt;font-family:"Times New Roman","serif"'>+971 557701508</span></b>
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<div style="text-align:left;border-collapse:collapse;font-family:arial,sans-serif;font-size:13px"><b><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse">Mail # <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></b></div>
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<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr">
<b style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px"><u>Regards</u></b><div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse"><b><br></b></span></div>
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<span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse"><b>LEO BABY T</b></span><div style="text-align:left;border-collapse:collapse;font-family:arial,sans-serif;font-size:13px">
<b><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse">Cell # </span></b>
<b><span style='font-size:11pt;font-family:"Times New Roman","serif"'>+971 557701508</span></b>
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<div style="text-align:left;border-collapse:collapse;font-family:arial,sans-serif;font-size:13px"><b><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse">Mail # <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></b></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<b style="border-collapse:collapse;font-family:arial,sans-serif;font-size:13px"><u>Regards</u></b><div><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse"><b><br></b></span></div>
<div>
<span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse"><b>LEO BABY T</b></span><div style="text-align:left;border-collapse:collapse;font-family:arial,sans-serif;font-size:13px">
<b><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse">Cell # </span></b>
<b><span style='font-size:11pt;font-family:"Times New Roman","serif"'>+971 557701508</span></b>
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<div style="text-align:left;border-collapse:collapse;font-family:arial,sans-serif;font-size:13px"><b><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse">Mail # <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></b></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004088