Subject: Note Added - [#4994131] 9589533752 - Missing Item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 12:39:48 +0000

Hi ,    Jasim.bebal added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4994131    Subject:  9589533752 - Missing Item   Requester: Ashifa Shahul    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team ,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">For the subjected ticket order issue the mention missing item is very much picked , pack &amp; shipped in the same box .</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">The same has been cross checked with the CCTV for the same if require will share the same .</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:black;mso-fareast-language:EN-GB'>Jasim Bebal
</span><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Book";color:black;mso-fareast-language:EN-GB'></span>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'> </span><span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'>Senior
 Associate E-commerce</span><span lang="EN-GB" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'></span>
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<span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'>HAPPINESS Every were
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F604F;mso-fareast-language:EN-GB'> 
</span><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>T   :  +971 4 517 5824</span><span style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  F   :  +971 4 517 5824</span><span style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#0563C1;mso-fareast-language:EN-GB'>[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  DWC Landmark Group Shed 3
</span><span lang="EN-GB" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  P.O</span><span lang="EN-US" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>.Box
 282028, UAE.</span><span lang="EN-US" style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&amp;reserved=0" title="Original URL:
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Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>www.homeboxstores.com</span></a><span lang="EN-GB" style="font-size:12.0pt;line-height:105%;mso-fareast-language:EN-GB"></span>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 18 October 2022 4:29 AM<br>
<b>To:</b> Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4994131] - 9589533752 - Missing Item</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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Issue: Missing Item<br>
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Order Number: 9589533752<br>
AWB: FC101022003063</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order Date: Oct 9, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Missing item: 163423762 - - Essential Glass Oil Bottle Set (1 item)<br>
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Issue Description: The order has been delivered to the Cx on 11/10/2022. However, Cx stated that item (163423762) was not included in the order.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly confirm if this item has been packed and dispatched along with other items.<br>
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Thanks &amp; Regards,<br>
Alhamzi</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 15 Oct at 5:19 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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Issue: Missing Item<br>
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Order Number: 9589533752<br>
AWB: FC101022003063</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order Date: Oct 9, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Missing item: 163423762 - - Essential Glass Oil Bottle Set (1 item)<br>
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Issue Description: The order has been delivered to the Cx on 11/10/2022. However, Cx stated that item (163423762) was not included in the order.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly confirm if this item has been packed and dispatched along with other items.<br>
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Thanks &amp; Regards,<br>
AWS.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 15 Oct at 5:18 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Issue: Missing Item<br>
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Order Number: 9589533752<br>
AWB: FC101022003063</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order Date: Oct 9, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Missing item: 163423762 - - Essential Glass Oil Bottle Set (1 item)<br>
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Issue Description: The order has been delivered to the Cx on 11/10/2022. However, Cx stated that item () was not included in the order.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly confirm if this item has been packed and dispatched along with other items.<br>
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Thanks &amp; Regards,<br>
AWS.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 14 Oct at 12:22 PM
<span class="separator">, Ashifa Shahul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Total 15 items I ordered, One wardrobe furniture is coming, I got a message by out for delivery but didn’t yet now, I am waiting for that.But still I received only 13 items
 in a container box.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 14 Oct 2022 at 7:00 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Ashifa,<br>
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We sincerely apologize for the inconvenience caused.<br>
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Kindly confirm with us how many boxes/containers have been delivered to you on 11/10/2022 from order 9589533752.<br>
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We are looking forward to hearing from you soon.<br>
Thank you for your help!<br>
<br>
Your Friends,<br>
The Support Team.</span></div>
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