Subject: Ticket Assigned - Damaged HH item below 50 AED - 9590360435
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Oct 2022 18:15:46 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below 50 AED - 9590360435 Noor                    Okay sure           10:02 PM, 17th Oct                     Noor                             10:05 PM, 17th Oct                     Noor                    Look it’s missing a flower           10:05 PM, 17th Oct                     Noor                    Can you please check it so It can be changed           10:06 PM, 17th Oct                     Noor                             10:08 PM, 17th Oct                   Alhamzi                   Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark.  As we do not have a replacement policy,  we will escalate this to the concerned team to process the refund AED (39.00), without returning the damaged item (162552572 - - Shiraz Metal Vine Floral Wall Decor). we request you to not create return request for damaged item.           10:10 PM, 17th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           10:10 PM, 17th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5015225