Subject: Ticket Assigned - 4269388/ need escalation
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 17 Oct 2022 17:30:23 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  4269388/ need escalation Rupal Hatkar                    Hi I had picked up a shoe cabinet from Center Point Burjuman           08:15 PM, 17th Oct                     Rupal Hatkar                    For installation the planks do not have the number markinga           08:15 PM, 17th Oct                     Rupal Hatkar                    Markings!           08:15 PM, 17th Oct                     Rupal Hatkar                    How stupid is your packaging How are we supposed to guess the planks and install it only basis the catalogue??           08:16 PM, 17th Oct                     Rupal Hatkar                    We did not pay for installation thinking the catalogue and number marking on planks and shelves will be of help But this is ridiculous           08:18 PM, 17th Oct                   Alhamzi                   Hi Rupal, thank you for contacting us. This's Alhamzi We would be happy to help you.           08:27 PM, 17th Oct                     Rupal Hatkar                    Hi           08:27 PM, 17th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            08:28 PM, 17th Oct                     Rupal Hatkar                    What can u do to help?           08:28 PM, 17th Oct                   Alhamzi                   Could you please share your order number so that we can escalate to our team to provide you with the manual to assemble the item?           08:28 PM, 17th Oct                     Rupal Hatkar                    This product is useless for us           08:28 PM, 17th Oct                     Rupal Hatkar                    Please check with my phone number           08:28 PM, 17th Oct                   Alhamzi                   Please wait while we check the details.            08:30 PM, 17th Oct                     Rupal Hatkar                             08:31 PM, 17th Oct                     Rupal Hatkar                    It has come blank  Just the Catalogue that too in scattered pages           08:32 PM, 17th Oct                     Rupal Hatkar                    Not even a single plank has numbers mentioned on it           08:32 PM, 17th Oct                     Rupal Hatkar                    https://www.homeboxstores.com/ae/en/p/160839488           08:33 PM, 17th Oct                     Rupal Hatkar                    This is the cabinet           08:34 PM, 17th Oct                   Alhamzi                   could you please share with us your Email ID so we can check with our team and provide you with the manual to assist you install the cabinet           08:41 PM, 17th Oct                     Rupal Hatkar                    [email-masked]           08:42 PM, 17th Oct                     Rupal Hatkar                    To hell with your stupid team           08:42 PM, 17th Oct                     Rupal Hatkar                    This is an issue at your end           08:42 PM, 17th Oct                     Rupal Hatkar                    And your burjuman center is saying bring the piece here           08:43 PM, 17th Oct                     Rupal Hatkar                    Or they will send some one for installation n we pay him 100aed           08:43 PM, 17th Oct                     Rupal Hatkar                    What non sense is this           08:43 PM, 17th Oct                     Rupal Hatkar                    Is this your customer support           08:43 PM, 17th Oct                     Rupal Hatkar                    I have the manual!!!!! Are u stupid??????           08:43 PM, 17th Oct                     Rupal Hatkar                    The planks don't have numbers on it           08:44 PM, 17th Oct                     Rupal Hatkar                    How are u guys so dumb man So easy to understand           08:44 PM, 17th Oct                     Rupal Hatkar                    The planks don't have any markings or number stickers  To follow the manual the planks need to be numbered           08:45 PM, 17th Oct                     Rupal Hatkar                    Your stupid person at burjuman is saying u should have checked it while picking up R u guys stupid?? I would open the piece and check numbers ? N this is being told now           08:45 PM, 17th Oct                     Rupal Hatkar                    Send your person for installation n i won't pay a penny! This is your packing fault!           08:46 PM, 17th Oct                     Rupal Hatkar                    See this picture and have some shame All the other products u see are from homebox N this is the service we get in return           08:47 PM, 17th Oct                     Rupal Hatkar                    Hello?????           09:00 PM, 17th Oct                     Rupal Hatkar                    Deaf ears           09:00 PM, 17th Oct                     Rupal Hatkar                    Most pathetic after sales service           09:00 PM, 17th Oct                     Rupal Hatkar                    Hopeless team           09:17 PM, 17th Oct                     Rupal Hatkar                    Hopeless company           09:17 PM, 17th Oct                     Rupal Hatkar                    One simple problem u guys are unable to resolve           09:18 PM, 17th Oct                     Rupal Hatkar                    Shame on u guys           09:18 PM, 17th Oct                     Rupal Hatkar                    Stupid idiots           09:18 PM, 17th Oct                   Alhamzi                   Sorry on the late response           09:27 PM, 17th Oct                   Alhamzi                   Sorry for this has happened with you. surely this is not the experience we wants our customer to have.  Kindly note that we have escalated this issue to the concern team for this not to happen again.  Thank you for you understanding and cooperation           09:27 PM, 17th Oct                   Alhamzi                   We would like to let you know that we have escalated this issue to the concern team and will contact you shortly to help you with this issue.  Complain number: 4269388           09:27 PM, 17th Oct                   Alhamzi                   We request you to allow us some time.           09:27 PM, 17th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           09:27 PM, 17th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:29 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5015092