Subject: Ticket Assigned - Damaged item/ share photos/ 4262353
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 10:21:48 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4262353 Ahmed Gara                    hi           01:50 PM, 15th Oct                   Alhamzi                   Hi Ahmed, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:58 PM, 15th Oct                     Ahmed Gara                    I order a king bed and they fix it today. the problem that it make noise when I move. the base of wood under the mattress is moving           02:00 PM, 15th Oct                   Alhamzi                   Hi Ahmed, thank you for contacting us. This's Alhamzi We would be happy to help you.           02:02 PM, 15th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us with the order number along with a photos or video showing the issue so we can update it with our team to help you regarding this issue.           02:02 PM, 15th Oct                     Ahmed Gara                    9589484900 order number           02:03 PM, 15th Oct                     Ahmed Gara                    * File attached - 3ae433faccfa031a9e494d.mp4 *             02:05 PM, 15th Oct                   Alhamzi                   Please wait while we check the details.            02:12 PM, 15th Oct                     Ahmed Gara                    ok           02:15 PM, 15th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4262353           02:18 PM, 15th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           02:18 PM, 15th Oct                     Ahmed Gara                    thanks           02:18 PM, 15th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5005458