Subject: New Reply Received - Amount adjustment issue - 9589830391
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 06:40:21 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Amount adjustment issue - 9589830391   Ticket comment <div dir="ltr">Dear Homebox team,<div><br></div>
<div>Thanks for your response and understanding my issue.</div>
<div><br></div>
<div>Shall wait to hear further from you.</div>
<div><br></div>
<div>Regards,</div>
<div>Sandeep</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Oct 13, 2022 at 1:01 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Sandeep,</div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><br></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt">
<span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Thank you for shopping at </span><a href="http://www.homeboxstores.com/" rel="noreferrer" style="text-decoration:none" target="_blank"><span style="font-size:10.5pt;font-family:Arial;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">www.homeboxstores.com</span></a><span dir="ltr" style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">. </span>
</div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
<div><br></div>
<div><span dir="ltr" style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">We sincerely apologize for the inconvenience you faced. </span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Kindly be informed your complaint (As 327 AED has been deducted from Shukran Wallet but not been adjusted in remaining balance) has been registered for Order ID 9589830391 with us under reference # 4989602.</span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap" dir="ltr">We have forwarded the request to the concern department for further action, it might take 3 to 4 working days, we will keep you posted once we get any update from concerned team. </span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap" dir="ltr">Once again, sincere apologies and thank you for your patience.</span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"> </div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Feel free to get in touch with us for further assistance.</span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"> </div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Your Friends,</span></div>
<div dir="ltr" style="line-height:1.38;background-color:rgb(255,255,255);margin-top:0pt;margin-bottom:0pt"><span dir="ltr" style="font-size:10.5pt;font-family:Arial;color:rgb(36,36,36);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">The Homebox Support Team</span></div>
<div dir="ltr"><br></div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4989602