Subject: Ticket Assigned - Damaged item/ share photos/ 4114184
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 14:21:05 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4114184 Ummara Awais                    Sure           03:57 PM, 12th Oct                     Ummara Awais                             03:58 PM, 12th Oct                     Ummara Awais                             04:00 PM, 12th Oct                   Alhamzi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:50 PM, 12th Oct                     Ummara Awais                    Sure. I’m just disappointed that I have spoken to the branch manager in Al Zahia centre and he first refused to take any responsibility and then he promised to call back which he didn’t.           04:55 PM, 12th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           05:26 PM, 12th Oct                     Ummara Awais                    Sure           05:26 PM, 12th Oct                     Ummara Awais                    Will send shortly           05:27 PM, 12th Oct                     Ummara Awais                    * File attached - abc40b5923772b55a4c7ab.mp4 *             05:29 PM, 12th Oct                     Ummara Awais                    This looks dirty and flat. It basically looked used and not brand new. Has some shadow and marks on it!           05:29 PM, 12th Oct                   Alhamzi                   Could you please share your Mail ID so we can update you           05:50 PM, 12th Oct                     Ummara Awais                    Email or postal?           05:50 PM, 12th Oct                   Alhamzi                   Email ID please           06:09 PM, 12th Oct                     Ummara Awais                    [email-masked]           06:10 PM, 12th Oct                     Ummara Awais                    What kind of update are you going to share?           06:10 PM, 12th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4255648           06:11 PM, 12th Oct                   Alhamzi                   If there is any update from our team we will let you know           06:12 PM, 12th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           06:12 PM, 12th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:20 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4995629