Subject: Note Added - [#4939256] 9586677960 - Partial Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 08:12:45 +0000

Hi ,    Sabry Yousef added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4939256    Subject:  9586677960 - Partial Refund   Requester: Diana    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMD796DFF175B641A490256DE30321F89D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Antony  Markose</span></a>
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<div class="MsoNormal">As per the warehouse they received only 1 QTY against the AWB
<span style="color:black">1000017451035 but customer confirmed that she handed over the 2 Quantity to the courier team who picked up.</span>
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<div class="MsoNormal"><span style="color:black">As per the cx confirmed that courier have received from her 8 items for Landmark (4 HomeCentre,4 Homebox).</span></div>
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<div class="MsoNormal"><span style="color:black">Customer has escalated the issue to the consumer right due to delay in process the refund.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black"><img width="479" height="128" style="width:4.9916in;height:1.3333in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjEwNzg5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hb6z-k_XiseKeTqIN-RXhREGc_2_xFDw7XKkvfCArh4" data-id="2044002107890"></span></div>
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<div>From: Eugene Ocoy &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, October 12, 2022 11:48 AM<br>
<b>To:</b> Sabry Yousef &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Con Loc &lt;[email-masked]&gt;; Indunil Indika DiasPonna Hennadige &lt;[email-masked]&gt;; Vishal SudhirOjha &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;;
 Murtaza Kutiyanawala &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4939256] - 9586677960 - Partial Refund</div>
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<div class="MsoNormal">Hi Sabry,</div>
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<div class="MsoNormal">1 PC only received from courier.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Eugene</div>
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<b>From:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 12, 2022 11:33 AM<br>
<b>To:</b> Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Con Loc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Indunil Indika DiasPonna Hennadige
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishal SudhirOjha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4939256] - 9586677960 - Partial Refund<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAMA604BCC318914FFDB600E91DF134EC64" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eugene Ocoy</span></a>
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<div class="MsoNormal">Kindly check and confirm, how many items received from the courier under the below mentioned RVP.</div>
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<div class="MsoNormal">Note : as per the cx she have given all the items to the courier member.</div>
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<div class="MsoNormal">RVP # <span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:white;background:#7B859C'>
1000017451035</span>
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<div class="MsoNormal"><img width="942" height="154" style="width:9.8166in;height:1.6083in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjEwNzg5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wujbLwKsPao7XDPmGKsTfpcIlYrYmju6b2mH_SjJ8Zo" data-id="2044002107891"></div>
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1000017432353</span>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 10, 2022 1:17 AM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Con Loc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Indunil Indika DiasPonna Hennadige
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishal SudhirOjha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4939256] - 9586677960 - Partial Refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Sabry, <br>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;color:#2C5CC5;text-decoration:none'>@Eugene Ocoy</span></a> has confirmed only 1 item received. We have checked with Cx. and confimed both items were
 refunded and Cx. said he has proof (Plesae find attached file) that courier company have received from me 8 items for Landmark (4 HomeCentre,4 HomeBox).<br>
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Please check and advice further action.<br>
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Thanks<br>
Alhamzi</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 6 Oct at 1:03 PM
<span class="separator">, Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<a id="OWAAM68F0F85282694DF79654D15B056E65B6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eugene Ocoy</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>kindly check how many items received under the below returns request.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer returned 2 Qty of the same item but refund processed for 1 qty only.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>RVP #
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:white;background:#7B859C'>1000017451035</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:white'>156741380 - - Antarc Metal Table Lamp - 53 cms</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#201F1E'>Best Regards,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 6, 2022 12:55 PM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Con Loc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Indunil Indika DiasPonna Hennadige &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishal SudhirOjha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4939256] - 9586677960 - Partial Refund</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Murtaza. </span></div>
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Manual refund approval required.</span></div>
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order ID: 9586677960</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>item: 156741380 - - Antarc Metal Table Lamp - 53 cms<br>
Qty: 1</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Amount to be refunded: 132.05</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>As per customer she returned 2 Qty, but as per IB publisher we received only 1, however the return shipment is showing delivered, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly look into this matter and advise us if we can process manual refund, <br>
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Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Syed Ataullah</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 5 Oct at 5:53 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,<br>
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Issue: Refund Complaint - Partial Refund <br>
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Order Number: 9586677960<br>
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AWB: 1000017451035<br>
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Issue Description: Cx confirmed that she returned 2 items with RVP (1000017451035). However, Refund has been processed for 1 item only, Kindly confirm the items received under this RVP.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>,Waseem Khan.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 3 Oct at 10:50 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,<br>
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Issue: Refund Complaint - Partial Refund <br>
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Order Number: 9586677960<br>
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AWB: 1000017451035<br>
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Issue Description: Cx confirmed that she returned 2 items with RVP (1000017451035). However, Refund has been processed for 1 item only, Kindly confirm the items received under this RVP.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'><img width="900" height="151" style="width:9.375in;height:1.575in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTMzNjcyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hZ4eMZms4h_rt7tdIFxTTpxPPSF4Vg8sKffioVzRJWs"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Thanks
 &amp; Regards,Waseem Khan.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
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