Subject: Note Added - [#4927439] KHIARATRADERS 9583247845 refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 14:43:58 +0000

Hi ,    Sabry Yousef added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4927439    Subject:  KHIARATRADERS 9583247845 refund   Requester: Shivsheehy    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ashish,</div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div>From: Homebox Deerfieldsm &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, October 10, 2022 6:15 PM<br>
<b>To:</b> Sabry Yousef &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Raneen Baabaad &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;; Homebox Deerfieldma &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4927439] - KHIARATRADERS 9583247845 refund</div>
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<span class="contentpasted0"><span style="color:black">As we discussed with Raneen Baabad, Customer returned the 2 set of below Dinner set at store. From the store side able to refund 1 set only &amp;  another 1 set not able to refund due
 to above more then 15 days.  Kindly process the refund from your side.</span></span><span style="color:black"></span>
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<span class="contentpasted0"><span style="color:black">Warm Regards,</span></span><span style="color:black"></span>
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<span class="contentpasted0"><span style="color:black">Ashish </span></span><span style="color:black"></span>
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<span class="contentpasted0"><span style="color:black">0568908483</span></span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, October 10, 2022 3:21 AM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4927439] - KHIARATRADERS 9583247845 refund</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:#183247'>Pending Refund :b 164896185 - - Larah Plano Opalware 12-Piece Dinner Set  (1pc)</span></strong><span style="font-size:10.5pt;color:#183247"></span>
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<span style="font-size:10.5pt;color:#183247">Order number: 9583247845<br>
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As per cs he has return both items at Homebox Dearfields mall Abu Dhabi on 13th September and store has also confirmed the same . Kindly assist to process the refund for the 2nd Pc . <br>
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<div class="MsoNormal"><span style="font-size:10.5pt;color:#183247">Thanks &amp; Regards</span></div>
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<span style="font-size:10.5pt">On Sat, 8 Oct at 8:45 AM <span class="xseparator">
, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;color:#183247">Hi team, </span><span style="color:#183247"></span>
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<span style="font-size:10.5pt;color:#183247">Order number: 9583247845<br>
Returned items: 164896185 - - Larah Plano Opalware 12-Piece Dinner Set  <strong><span style='font-family:"Calibri",sans-serif'>qty 2</span></strong><br>
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As per cs he has return both items at Homebox Dearfields mall Abu Dhabi on 13th September and store has also confirmed the same now but still for 1 qty refund is pending. Please check it. <br>
</span><span style="font-size:10.5pt;color:#183247"><img width="574" height="288" style="width:5.9833in;height:3.0in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTgyODk0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e4h8f99cfIfaUhP6MQQHGPWF1Um94_CbThH0zc-1rZE"></span><span style="font-size:10.5pt;color:#183247">Thanks
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Waseem Khan</span>
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<span style="font-size:10.5pt">On Thu, 6 Oct at 4:33 PM <span class="xseparator">
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<b><span lang="en-AE" style="font-size:10.5pt">Kindly let us know the below.</span></b><span style="font-size:10.5pt"></span>
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<li class="xmsolistparagraph" style="mso-list:l0 level1 lfo1"><b><span lang="en-AE" style="font-size:10.5pt">Please provide us with the reason why store can’t process the refund for 2 QTY.
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<li class="xmsolistparagraph" style="mso-list:l0 level1 lfo1"><b><span lang="en-AE" style="font-size:10.5pt">To whom you contacted in customer service team ( Name &amp; details ).
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<li class="xmsolistparagraph" style="mso-list:l0 level1 lfo1"><b><span lang="en-AE" style="font-size:10.5pt">How can 1 QTY returned by customer service.
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<span style="font-size:10.5pt;color:#201F1E">Best Regards,</span><span style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt">From: Homebox Deerfieldma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 6, 2022 3:44 PM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4927439] - KHIARATRADERS 9583247845 refund</span></div>
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<span lang="en-AE" style="font-size:10.5pt">Dear Mr. Yousef,</span><span style="font-size:10.5pt"></span>
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<span lang="en-AE" style="font-size:10.5pt">We have received 2 pcs from customer but we refunded 1  pc the rest 1pc we are unable to do refund  as we communicated with cx ,</span><span lang="en-AE" style="font-size:12.0pt;color:black">
</span><span style="font-size:12.0pt;color:black">Customer said she called customer service and request for refund and give the items at store, we called customer service staff and got details, 1 pc  already returned from customer service.</span><span style="font-size:10.5pt">
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<span style="font-size:12.0pt;color:black">Kindly check and do the needful.</span><span style="font-size:10.5pt">
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<span lang="en-AE" style="font-size:10.5pt">Thanks&amp;Regards,</span><span style="font-size:10.5pt"></span>
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<b><span lang="en-AE" style="font-size:10.5pt">Mahipal</span></b><span style="font-size:10.5pt"></span>
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<span lang="en-AE" style="font-size:10.5pt">Inventory Controller</span><span style="font-size:10.5pt"></span>
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<span lang="en-AE" style="font-size:10.5pt">M  :+971507036554</span><span style="font-size:10.5pt"></span>
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<span lang="en-AE" style="font-size:10.5pt">D   :+971025526772</span><span style="font-size:10.5pt"></span>
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<span lang="en-AE" style="font-size:10.5pt">Deerfield Mall ,Abudhabi -2</span><span style="font-size:10.5pt"></span>
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<span lang="en-AE" style="font-size:10.5pt;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&amp;sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&amp;reserved=0" title="Original URL:
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Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;font-family:"Futura Std Book"'>www.homeboxstores.com</span></a></span><span style="font-size:10.5pt"></span>
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<b><span style="font-size:10.5pt">From:</span></b><span style="font-size:10.5pt"> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 6 October 2022 11:26 AM<br>
<b>To:</b> Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4927439] - KHIARATRADERS 9583247845 refund<br>
<b>Importance:</b> High</span>
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<span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>Hi store team,</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"Abadi",sans-serif'>Kind reminder.</span><span style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;color:#201F1E">Best Regards,</span><span style="font-size:10.5pt"></span>
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<b><span style="font-size:10.5pt">From:</span></b><span style="font-size:10.5pt"> Sabry Yousef
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<b>Sent:</b> Wednesday, October 5, 2022 12:13 PM<br>
<b>To:</b> Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4927439] - KHIARATRADERS 9583247845 refund<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Dear team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Request to check and solve the pending refund issue since scan of the returned items has been done for 1 qty instead of 2 qty.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Let us know if there’s any action required from our end.
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<span style="font-size:10.5pt;color:#201F1E">Best Regards,</span><span style="font-size:10.5pt"></span>
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<b><span style="font-size:10.5pt">From:</span></b><span style="font-size:10.5pt"> Sabry Yousef
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<b>Sent:</b> Tuesday, October 4, 2022 4:24 PM<br>
<b>To:</b> Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4927439] - KHIARATRADERS 9583247845 refund</span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Dear Dinesh,</span></div>
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<b><span style="font-size:10.5pt">From:</span></b><span style="font-size:10.5pt"> Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 4, 2022 4:18 PM<br>
<b>To:</b> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4927439] - KHIARATRADERS 9583247845 refund</span>
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<span style="font-size:12.0pt;color:black">Dear Team,</span><span style="font-size:10.5pt"></span>
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<span style="font-size:12.0pt;color:black">CX left 2pcs dinner set box in store.</span><span style="font-size:10.5pt"></span>
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<span style="font-size:12.0pt;color:black">Dinesh</span><span style="font-size:10.5pt"></span>
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<b><span style="font-size:10.5pt;color:black">From:</span></b><span style="font-size:10.5pt;color:black"> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, October 4, 2022 10:11 AM<br>
<b>To:</b> Homebox Deerfieldma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4927439] - KHIARATRADERS 9583247845 refund</span><span style="font-size:10.5pt">
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<div class="MsoNormal"><span style="font-size:10.5pt">Kindly check how many quantities of the below item have received from the customer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">As per the customer returned 2 sets at the store on 13<sup>th</sup> September.</span></div>
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<span class="xxcslistlabel"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:white;background:#7B859C'>164896185</span></span><span class="xxz-label"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:white;background:#7B859C'>
 - </span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:white;background:#7B859C'>Larah Plano Opalware 12-Piece Dinner Set</span><span style="font-size:10.5pt">
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<b><span style="font-size:10.5pt">From:</span></b><span style="font-size:10.5pt"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 4, 2022 5:54 AM<br>
<b>To:</b> Homebox Deerfieldsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4927439] - KHIARATRADERS 9583247845 refund</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi team, </span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order number: 9583247845<br>
Returned items: 164896185 - - Larah Plano Opalware 12-Piece Dinner Set  <strong><span style='font-family:"-apple-system",serif'>qty 2</span></strong><br>
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As per cs he has return both items at Homebox Dearfields mall Abu Dhabi on 13th September but store team has received only one pieces and process the refund for only one pieces. However cs saying he has returned both items at same store at the same time. Still
 refund not processed for delivery charge and  one qty of item. He do not have any return slip as well. Chasing for refund. Kindly advise further <br>
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Thanks &amp; Regards <br>
Alhamzi</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 2 Oct at 6:52 AM
<span class="xxseparator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi team, </span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4927439" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">#4927439</span></a> raised by Shivsheehy (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order number: 9583247845<br>
Returned items: 164896185 - - Larah Plano Opalware 12-Piece Dinner Set  <strong><span style='font-family:"-apple-system",serif'>qty 2</span></strong><br>
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As per cs he has return both items at Homebox Dearfields mall Abu Dhabi on 13th September but store team has received only one pieces and process the refund for only one pieces. However cs saying he has returned both items at same store at the same time. Still
 refund not processed for delivery charge and  one qty of item. He do not have any return slip as well. Chasing for refund. Kindly advise further <br>
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Thanks &amp; Regards </span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Waseem Khan </span><span style="font-size:10.5pt"></span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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