Subject: Fwd: For full order cancellation pls. use "Partial Cancel Order" button
From: Syed Ataullah <[email-masked]>
To: hblsmuae <[email-masked]>
Date: Mon, 10 Oct 2022 02:16:28 -0700 (MST)

Hi Team. 

Please go through the trail mail and do the needful. 

Regards 
Syed Ataullah 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Nada Hattar" <[email-masked]>, "Syed Ataullah" <[email-masked]>, "Taima Zeid" <[email-masked]>, "malik ismail" <[email-masked]>, "amir aziz" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "ahmed zoher" <[email-masked]>, "anslem misquitta" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Ahmed Faraz" <[email-masked]>, "Ali Mohamed" <[email-masked]>, "Raneem Alqutub" <[email-masked]> 
Sent: Monday, October 10, 2022 2:18:07 PM 
Subject: RE: For full order cancellation pls. use "Partial Cancel Order" button 

Hi All, 

Please be informed that the Cancel button in CsCockpit will be disable from the 14th Oct. 

We only have to use the Partial Cancel button. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Nada Hattar <[email-masked]> 
Sent: Saturday, September 24, 2022 1:58 PM 
To: Murtaza Kutiyanawala <[email-masked]> 
Cc: Raneem Alqutub <[email-masked]>; Deeksha Dadu <[email-masked]>; Ahmed Zoher <[email-masked]>; Anslem Misquitta <[email-masked]>; Syed Ataullah <[email-masked]>; [email-masked]; Malik Ismail <[email-masked]>; Taima Zeid <[email-masked]>; Sabry Yousef <[email-masked]>; Ahmed Faraz <[email-masked]>; Ali Mohamed <[email-masked]> 
Subject: RE: For full order cancellation pls. use "Partial Cancel Order" button 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Murtaza, 

Well noted .The Agents have been informed. 

Best Regards, 

Nada Hattar 
Sr. Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Murtaza Kutiyanawala [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Saturday, September 24, 2022 9:39 AM 
To: Syed Ataullah; [ mailto:[email-masked] | [email-masked] ] ; Malik Ismail; Nada Hattar; Taima Zeid; Sabry Yousef; Ahmed Faraz; Ali Mohamed 
Cc: Raneem Alqutub; Deeksha Dadu; Ahmed Zoher; Anslem Misquitta 
Subject: FW: For full order cancellation pls. use "Partial Cancel Order" button 

Hi All, 

As per the below please starting immediately we will only use PARTIAL CANCELE ORDER TAB on Hybris. 

Use of CANCEL ORDER Tab to be stopped immediately. 

If there are any further questions / confusion, please reach out to Anslem. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Murtaza Kutiyanawala 
Sent: Saturday, September 24, 2022 10:33 AM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Thejaswi Innanje < [ mailto:[email-masked] | [email-masked] ] >; Venkata Ramana Anugolu < [ mailto:[email-masked] | [email-masked] ] >; Rashmi Nalwaya < [ mailto:[email-masked] | [email-masked] ] >; ashok.thimoti < [ mailto:[email-masked] | [email-masked] ] >; Sankar Thulasimani < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Yassin < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] >; Krishna AB < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Abdullah Alqasem < [ mailto:[email-masked] | [email-masked] ] >; Hisham Hamdy < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: For full order cancellation pls. use "Partial Cancel Order" button 

Hi Mustehsan, 

Well noted on the below we will pass on the information to all the relevant team members. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 19, 2022 10:02 AM 
To: Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] >; Krishna AB < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Abdullah Alqasem < [ mailto:[email-masked] | [email-masked] ] >; Hisham Hamdy < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Thejaswi Innanje < [ mailto:[email-masked] | [email-masked] ] >; Venkata Ramana Anugolu < [ mailto:[email-masked] | [email-masked] ] >; Rashmi Nalwaya < [ mailto:[email-masked] | [email-masked] ] >; ashok.thimoti < [ mailto:[email-masked] | [email-masked] ] >; Sankar Thulasimani < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Yassin < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: For full order cancellation pls. use "Partial Cancel Order" button 

Hi Atma, 

Thanks for the detailed clarification. We will instruct contact center teams to use only the partial cancellation button in Hybris, though 100% adherence initially could be challenging. 

[ mailto:[email-masked] | @Malik ] [ mailto:[email-masked] | 
@Jessie ] – Please cascade the information further to the relevant teams. 

Regards, 

Mustehsan Siddiqui 

From: Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 16 September 2022 at 4:17 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >, Krishna AB < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >, Abdullah Alqasem < [ mailto:[email-masked] | [email-masked] ] >, Hisham Hamdy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Thejaswi Innanje < [ mailto:[email-masked] | [email-masked] ] >, Venkata Ramana Anugolu < [ mailto:[email-masked] | [email-masked] ] >, Rashmi Nalwaya < [ mailto:[email-masked] | [email-masked] ] >, ashok.thimoti < [ mailto:[email-masked] | [email-masked] ] >, Sankar Thulasimani < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, Mohamed Yassin < [ mailto:[email-masked] | [email-masked] ] >, Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >, Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >, Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: For full order cancellation pls. use "Partial Cancel Order" button 

Hi Mustehsan , 

We have done customization for Loyalty integration[Shukran] which is done only on partial cancel window in cs cockpit not in full cancel window as this was not required for full cancelation for Shukran. 

As we all know we have now Epsilon and same is not working and need similar customization at full cancel window as well. This is breaking the point reversal. 

We have now below options to deal with this problem to reduce manual effort. 

    * Partial cancel window can be used for full cancel as well, so CS team continue with their operation via SOP and leave full cancel until we complete the development. 
    * Disable the Full Cancel button to avoid any integration of point reversal or SOP/Training. 
    * Customization of Full cancel window. 

This will take time to rollout and team will come up with timeline however to do this I want to know how many cases CS desk usually get where FULL Cancel required. 

Regards, 

Atmaram Tiwari 

m: +971 52 117 4306 

t: +971 4 517 2015 int:(2015) 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | 
www.landmark.digital ] 

From: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 14 September 2022 at 4:55 PM 
To: Krishna AB < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >, Abdullah Alqasem < [ mailto:[email-masked] | [email-masked] ] >, Hisham Hamdy < [ mailto:[email-masked] | [email-masked] ] >, Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Thejaswi Innanje < [ mailto:[email-masked] | [email-masked] ] >, Venkata Ramana Anugolu < [ mailto:[email-masked] | [email-masked] ] >, Rashmi Nalwaya < [ mailto:[email-masked] | [email-masked] ] >, ashok.thimoti < [ mailto:[email-masked] | [email-masked] ] >, Sankar Thulasimani < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >, Mohamed Yassin < [ mailto:[email-masked] | [email-masked] ] >, Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >, Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] >, Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: For full order cancellation pls. use "Partial Cancel Order" button 

++ Home CS teams. 

Hi Krishna, 

This is a bit surprising, as CS teams use this button for a full cancellation request since ages, and we have not been notified of any discrepancies. Is it possible to understand what discrepancies this is leading to? 

Regards, 

Mustehsan Siddiqui 

From: Krishna AB < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 14 September 2022 at 3:53 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >, Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >, Abdullah Alqasem < [ mailto:[email-masked] | [email-masked] ] >, Hisham Hamdy < [ mailto:[email-masked] | [email-masked] ] >, Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Thejaswi Innanje < [ mailto:[email-masked] | [email-masked] ] >, Venkata Ramana Anugolu < [ mailto:[email-masked] | [email-masked] ] >, Rashmi Nalwaya < [ mailto:[email-masked] | [email-masked] ] >, ashok.thimoti < [ mailto:[email-masked] | [email-masked] ] >, Sankar Thulasimani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: For full order cancellation pls. use "Partial Cancel Order" button 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

CS Team, 

We observed a process gap recently and when we discussed with concerned team, it is highlighted that in CS Cockpit the button Cancel Order is not supposed to be used instead either it is for partial cancellation or full cancellation the button Partial Cancel Order should be used. During full cancellation CS team are supposed to select full quantity of each product individually and cancel it to achieve either full or partial cancellation based on customer request. 

With this explanation, looks like CS Team have used Cancel Order button in error which has created certain data discrepancy. 

To avoid further issues request you to use only Partial Cancel Order button only for full and partial order cancellations till the button is disabled through a future release. 

Please communicate this message to all your team members. 

[ mailto:[email-masked] | @Atmaram Tiwari ] please add if you have any additional info and also please loop others teams who are not marked on this mail. 

Thanks, 

Krishna AB 

+91 9980 688337 

Landmark Group, Bangalore, India. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Re: For full order cancellation pls. use "Partial Cancel Order" button
From: Rashmi Nalwaya <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Cc: Thejaswi Innanje <[email-masked]>, "Venkata Ramana Anugolu" <[email-masked]>, ashok.thimoti <[email-masked]>, Sankar Thulasimani <[email-masked]>, Mohamed Yassin <[email-masked]>, Yahia Taha <[email-masked]>, Ahmed Zoher <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Atmaram Tiwari <[email-masked]>, Krishna AB <[email-masked]>, Jessie Caparas <
Date: Mon, 10 Oct 2022 06:38:06 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

 Hi Mustehsan,

As per the discussion below we have made the changes to disable Full Cancel button in CsCockpit. The changes will be live on 14th Oct.

--

Thanks & Regards,

Rashmi Nalwaya

From: Murtaza Kutiyanawala <[email-masked]>
Date: Saturday, 24 September 2022 at 12:02 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Thejaswi Innanje <[email-masked]>, Venkata Ramana Anugolu <[email-masked]>, Rashmi Nalwaya <[email-masked]>, Ashok Thimoti <[email-masked]>, Sankar.Thulasimani <[email-masked]>, Mohamed Yassin <[email-masked]>, Yahia Taha <[email-masked]>, Ahmed Zoher <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Atmaram Tiwari <[email-masked]>, Krishna AB <[email-masked]>, Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Abdullah Alqasem <[email-masked]>, Hisham Hamdy <[email-masked]>, Malik Ismail <[email-masked]>
Subject: RE: For full order cancellation pls. use "Partial Cancel Order" button

Hi Mustehsan,

Well noted on the below we will pass on the information to all the relevant team members.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Mustehsan Siddiqui <[email-masked]>
Sent: Monday, September 19, 2022 10:02 AM
To: Atmaram Tiwari <[email-masked]>; Krishna AB <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Abdullah Alqasem <[email-masked]>; Hisham Hamdy <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Thejaswi Innanje <[email-masked]>; Venkata Ramana Anugolu <[email-masked]>; Rashmi Nalwaya <[email-masked]>; ashok.thimoti <[email-masked]>; Sankar Thulasimani <[email-masked]>; Mohamed Yassin <[email-masked]>; Yahia Taha <[email-masked]>; Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: Re: For full order cancellation pls. use "Partial Cancel Order" button

Hi Atma,

Thanks for the detailed clarification. We will instruct contact center teams to use only the partial cancellation button in Hybris, though 100% adherence initially could be challenging.

@Malik<mailto:[email-masked]> @Jessie<mailto:[email-masked]> – Please cascade the information further to the relevant teams.

Regards,

Mustehsan Siddiqui

From: Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>
Date: Friday, 16 September 2022 at 4:17 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Krishna AB <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>, Hisham Hamdy <[email-masked]<mailto:[email-masked]>>
Cc: Thejaswi Innanje <[email-masked]<mailto:[email-masked]>>, Venkata Ramana Anugolu <[email-masked]<mailto:[email-masked]>>, Rashmi Nalwaya <[email-masked]<mailto:[email-masked]>>, ashok.thimoti <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Mohamed Yassin <[email-masked]<mailto:[email-masked]>>, Yahia Taha <[email-masked]<mailto:[email-masked]>>, Ahmed Zoher <[email-masked]<mailto:[email-masked]>>, Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: For full order cancellation pls. use "Partial Cancel Order" button

Hi Mustehsan,

We have done customization for Loyalty integration[Shukran] which is done only on partial cancel window in cs cockpit not in full cancel window as this was not required for full cancelation for Shukran.

As we all know we have now Epsilon and same is not working and need similar customization at full cancel window as well. This is breaking the point reversal.

We have now below options to deal with this problem to reduce manual effort.

*       Partial cancel window can be used for full cancel as well, so CS team continue with their operation via SOP and leave full cancel until we complete the development.
*       Disable the Full Cancel button to avoid any integration of point reversal or SOP/Training.
*       Customization of Full cancel window.

This will take time to rollout and team will come up with timeline however to do this I want to know how many cases CS desk usually get where FULL Cancel required.

Regards,

 Atmaram Tiwari

  m: +971 52 117 4306

   t:   +971   4 517 2015 int:(2015)

   Landmark Group HQ, Marina, Dubai, UAE.

   www.landmark.digital<http://www.landmark.digital>

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 September 2022 at 4:55 PM
To: Krishna AB <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>, Hisham Hamdy <[email-masked]<mailto:[email-masked]>>, Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>
Cc: Thejaswi Innanje <[email-masked]<mailto:[email-masked]>>, Venkata Ramana Anugolu <[email-masked]<mailto:[email-masked]>>, Rashmi Nalwaya <[email-masked]<mailto:[email-masked]>>, ashok.thimoti <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Mohamed Yassin <[email-masked]<mailto:[email-masked]>>, Yahia Taha <[email-masked]<mailto:[email-masked]>>, Ahmed Zoher <[email-masked]<mailto:[email-masked]>>, Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: For full order cancellation pls. use "Partial Cancel Order" button

++ Home CS teams.

Hi Krishna,

This is a bit surprising, as CS teams use this button for a full cancellation request since ages, and we have not been notified of any discrepancies.  Is it possible to understand what discrepancies this is leading to?

Regards,

Mustehsan Siddiqui

From: Krishna AB <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 September 2022 at 3:53 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>, Hisham Hamdy <[email-masked]<mailto:[email-masked]>>, Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>
Cc: Thejaswi Innanje <[email-masked]<mailto:[email-masked]>>, Venkata Ramana Anugolu <[email-masked]<mailto:[email-masked]>>, Rashmi Nalwaya <[email-masked]<mailto:[email-masked]>>, ashok.thimoti <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Subject: For full order cancellation pls. use "Partial Cancel Order" button

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CS Team,

We observed a process gap recently and when we discussed with concerned team, it is highlighted that in CS Cockpit the button Cancel Order is not supposed to be used instead either it is for partial cancellation or full cancellation the button Partial Cancel Order should be used.  During full cancellation CS team are supposed to select full quantity of each product individually and cancel it to achieve either full or partial cancellation based on customer request.

With this explanation, looks like CS Team have used Cancel Order button in error which has created certain data discrepancy.

To avoid further issues request you to use only Partial Cancel Order button only for full and partial order cancellations till the button is disabled through a future release.

Please communicate this message to all your team members.

@Atmaram Tiwari<mailto:[email-masked]> please add if you have any additional info and also please loop others teams who are not marked on this mail.

Thanks,

Krishna AB

+91 9980 688337

Landmark Group, Bangalore, India.

www.landmark.digital<http://www.landmark.digital>

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