Subject: Note Added - [#4932590] pending refund - 9587996437
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 17:52:25 +0000

Hi ,    Muzahir Abbas added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4932590    Subject:  pending refund - 9587996437   Requester: Laure Delpon de Vaux    Note Content:   <div class="WordSection1">
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<a id="OWAAMB98DE0FE33F0420F85CE95CC06B90B2AZ" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sameer Hasan</span></a><a id="OWAAM3763614837754322BDABFAA014B55362Z" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@OLM
 DXB</span></a> _  <span lang="EN-US">Please check and update on this.</span>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Home Box</a><br>
<b>Sent: </b>09 October 2022 20:55<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Muzahir Abbas</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Sabry Yousef</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">HomeBox Customercare UAE</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Sameer Hasan</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Ashish Karini</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Murtaza Kutiyanawala</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Anslem Misquitta</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Con Loc</a>; <a href="mailto:[email-masked]" rel="noreferrer">Eugene Ocoy</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Indunil Indika DiasPonna Hennadige</a><br>
<b>Subject: </b>Fwd: [#4932590] - pending refund - 9587996437</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team, <br>
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Cx. confirmed he has not been contacted and threatening to complain to Police. <br>
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Please check and assist us in resolving this issue.<br>
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Thanks<br>
Alhamzi</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 8 Oct at 2:55 PM
<span class="separator">, Muzahir Abbas &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We will arrange delivery tomorrow .</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:
<a href="mailto:[email-masked]" rel="noreferrer">Home Box</a><br>
<b>Sent: </b>08 October 2022 07:48<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Sabry Yousef</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Muzahir Abbas</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">HomeBox Customercare UAE</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Sameer Hasan</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Ashish Karini</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Murtaza Kutiyanawala</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Anslem Misquitta</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Con Loc</a>; <a href="mailto:[email-masked]" rel="noreferrer">Eugene Ocoy</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Indunil Indika DiasPonna Hennadige</a>; <a href="mailto:[email-masked]" rel="noreferrer">
OLM DXB</a><br>
<b>Subject: </b>Fwd: [#4932590] - pending refund - 9587996437</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi team,.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order number: 9587996437<br>
AWB: FC092822000308<br>
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Damaged item: 162847898 - - Imel Solid Wood Folding End Table  <strong><span style='font-family:"Segoe UI",sans-serif'>1 qty</span></strong> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Please check the issue still no record for return item. Please confirm either courier team has returned the item at warehouse or not? <br>
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Kindly check with your team and let us know, so we can take further action on it. </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Waseem Khan </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span class="separator">, Sabry Yousef &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please find the below delivery crew contact number.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#201F1E'>Best Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Muzahir Abbas &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, October 5, 2022 9:41 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;; Con Loc &lt;[email-masked]&gt;; Eugene
 Ocoy &lt;[email-masked]&gt;; Indunil Indika DiasPonna Hennadige &lt;[email-masked]&gt;; OLM DXB &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Sameer Hasan &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4932590] - pending refund - 9587996437</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly ask to customer to provide us record of courier who collected the goods , send us name and mobile number for further inquiry .
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:
</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">Home Box</a><br>
<b>Sent: </b>05 October 2022 20:20<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Murtaza Kutiyanawala</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Sabry Yousef</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Anslem Misquitta</a>; <a href="mailto:[email-masked]" rel="noreferrer">Con Loc</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Eugene Ocoy</a>; <a href="mailto:[email-masked]" rel="noreferrer">Indunil Indika DiasPonna Hennadige</a>;
<a href="mailto:[email-masked]" rel="noreferrer">OLM DXB</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Muzahir Abbas</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">HomeBox Customercare UAE</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Sameer Hasan</a><br>
<b>Subject: </b>Fwd: [#4932590] - pending refund - 9587996437 </span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Hi Muzahir.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Please check the trail mail. as customer is saying he returned the incomplete item with the delivery team but we don't have any record of it. <br>
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Kindly check with your team and let us know, so we can take further action on it. </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Regards</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Syed Ataullah</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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