Subject: Ticket Assigned - Damaged item/ share photos/ 4245388
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 11:20:22 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4245388 Anamika                    Hi           02:51 PM, 09th Oct                     Anamika                    We ordered a bed from homebox and its been less 30 days since delivery. But already seeing some damage           02:53 PM, 09th Oct                   Alhamzi                   Hi Anamika, thank you for contacting us. This's Alhamzi We would be happy to help you.           02:56 PM, 09th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us the order number and with photos or video showing the issue so we can update it with our team to help you regarding this issue.           02:57 PM, 09th Oct                     Anamika                    ok           02:57 PM, 09th Oct                     Anamika                    9584674672           02:58 PM, 09th Oct                     Anamika                    order number           02:58 PM, 09th Oct                     Anamika                    there are multiple items in this order           02:58 PM, 09th Oct                     Anamika                    the bed the one having an issue now           02:58 PM, 09th Oct                     Anamika                    the wooden coating is starting come off           02:59 PM, 09th Oct                     Anamika                             03:01 PM, 09th Oct                     Anamika                    * File attached - 3f24c6fa9c34d247055c8f.mp4 *             03:01 PM, 09th Oct                     Anamika                             03:01 PM, 09th Oct                     Anamika                             03:01 PM, 09th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4245388           03:17 PM, 09th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           03:17 PM, 09th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4980953