Subject: Note Added - [#4970381] 9588824727 / Address Update
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 05:04:59 +0000

Hi ,    Muzahir Abbas added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4970381    Subject:  9588824727 / Address Update   Requester: Erica    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team ,</div>
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<div class="MsoNormal">3 attempts already done for this order please reassign the order again for delivery .</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Home Box</a><br>
<b>Sent: </b>09 October 2022 06:26<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">OLM DXB</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Muzahir Abbas</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Sameer Hasan</a><br>
<b>Subject: </b>Fwd: [#4970381] - 9588824727 / Address Update</div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Address Update.<br>
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Order ID: 9588824727<br>
Tracking ID: FP100522000218<br>
Order Date : Oct 3, 2022<br>
Contact No: 0508182330<br>
Customer Address: Skydive Dubai Desert Campus - E66, Dubai-Al Ain road, Al Margham,</span></div>
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<a href="https://maps.google.com/maps?q=24.88541030883789,55.54813766479492" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system;color:#2C5CC5">https://maps.google.com/maps?q=24.88541030883789,55.54813766479492</span></a><span style="font-size:10.5pt;font-family:-apple-system;color:#3F3F46"></span>
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Kindly update the Address and contact cx on (0508182330) to arrange the delivery. <br>
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Thanks &amp; Regards, <br>
HomeBox Cs Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 8 Oct at 9:28 PM
<span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">Erica</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Do you know when’s the delivery?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We apologize to you but the delivery is done by a third-party courier team and we do not have the access to the exact time and the driver details</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">The courier will update your address details and will arrange the delivery soon</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience &amp; coopration, Erica</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Can you make a complain to the third party ?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I understand is not your fault</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for understanding Erice,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will raise this to our high authority to make sure that this will not happen in future and to make sure that your delivery will be arranged soon</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I am really sorry for this Erica</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will go ahead and forward the details to the concerned team to make sure that order will be delivered soon to the correct address</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you.
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Please accept my apology again and Have a wonderful day.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/664812819273710" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>Freshchat</span></a><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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