Subject: Note Added - [#4954971] Delayed hh order 9588403768/ FP100122000058
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 17:20:25 +0000

Hi ,    Hassan Amjad added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4954971    Subject:  Delayed hh order 9588403768/ FP100122000058   Requester: Nelsa.obeja    Note Content:   <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Currently status is </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>canceled<span style="color:#1F497D">  , already requested team to change the status , so we can mark delivery in system.</span></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Home Box [mailto:[email-masked]] <br><b>Sent:</b> Thursday, October 6, 2022 8:40 PM<br><b>To:</b> [email-masked]; 'Ashish Karini'; 'Anslem Misquitta'; 'Muzahir Abbas'; 'Sabry Yousef'; 'Murtaza Kutiyanawala'; 'Naseer Ullah'; 'Majed Zambaraji'<br><b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br><b>Subject:</b> Fwd: [#4954971] - Delayed hh order 9588403768/ FP100122000058</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Hi team, <br><br>Noted the delivery update and would like to let you know that Status of the order has not been updated in the System (Hypris) nor in Tracking site.<br><br>Please check if not updated from delivery side. <br><br>Thanks.<br>Alhamzi. </span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system","serif"'>On Thu, 6 Oct at 7:55 PM <span class="separator">, Hassan Amjad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system","serif";color:#1F497D'>ORDER  IS  DELIVERED </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system","serif";color:#1F497D'>REGARDS,</span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system","serif";color:#1F497D'>HASSAN </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>From: Ashish Karini [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>] <br><b>Sent:</b> Thursday, October 6, 2022 1:19 PM<br><b>To:</b> Anslem Misquitta; Muzahir Abbas; Home Box; Sabry Yousef; Murtaza Kutiyanawala; Hassan Amjad; 'Naseer Ullah'; 'Majed Zambaraji'<br><b>Cc:</b> Sameer Hasan; OLM DXB; Peter Dsouza; Sameer Sadiq; Ahmed Zoher; HomeBox Customercare UAE<br><b>Subject:</b> RE: [#4954971] - Delayed hh order 9588403768/ FP100122000058</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>+ <a href="mailto:[email-masked]" id="OWAAM38C0A38C99324D8C92C6E7EE1624DD83" rel="noreferrer"><span style="text-decoration:none">@'Naseer Ullah'</span></a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Please update on priority.</span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system","serif";color:black'>Regards</span></b><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system","serif";color:black'>Ashish Kumar Karini</span></b><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Manager – Ecommerce Operations</span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Mob - 971 525585024 , Dir – 971 45174474</span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system","serif"'> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Thursday, October 6, 2022 1:15 PM<br><b>To:</b> Muzahir Abbas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hassan Amjad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; OLM DXB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Sadiq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: [#4954971] - Delayed hh order 9588403768/ FP100122000058</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Hi All,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Please explain what went wrong with this order as customer stated she was not called on the delivery date and order was RTO.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>After 2<sup>nd</sup> of October delivery is not been attempted, this is a prepaid order.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>This is lost to business if this order gets canceled as customer is now claiming to cancel the order.</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a> </div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
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<b><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system","serif"'> Muzahir Abbas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Wednesday, October 5, 2022 5:26 PM<br><b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hassan Amjad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: [#4954971] - Delayed hh order 9588403768/ FP100122000058</span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'><a href="mailto:[email-masked]" id="OWAAMB69CC47B1144432093B6A43B6AAF495E" rel="noreferrer"><span style="text-decoration:none">@Hassan Amjad</span></a> _ </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'>Please check and update on this. </span>
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<b><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'>From: </span></b><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'><a href="mailto:[email-masked]" rel="noreferrer">Home Box</a><br><b>Sent: </b>05 October 2022 17:15<br><b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">OLM DXB</a>; <a href="mailto:[email-masked]" rel="noreferrer">Muzahir Abbas</a>; <a href="mailto:[email-masked]" rel="noreferrer">Sabry Yousef</a>; <a href="mailto:[email-masked]" rel="noreferrer">Anslem Misquitta</a>; <a href="mailto:[email-masked]" rel="noreferrer">Murtaza Kutiyanawala</a><br><b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Sameer Hasan</a><br><b>Subject: </b>Fwd: [#4954971] - Delayed hh order 9588403768/ FP100122000058</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'> </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<b><i><span lang="EN-GB" style='font-size:13.5pt;font-family:"-apple-system","serif";color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif";color:#183247'>Hi team,</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'> </span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'> </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4954971" rel="noreferrer">#4954971</a> raised by Nelsa.obeja (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'> </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif";color:#183247'>Order number: 9588403768</span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif";color:#183247'>AWB: </span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif";color:black'>FP100122000058</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif";color:#183247'> <br><br>The order placed on 30th September but still not delivered. Courier marked it as RTO however it is not marked as RTO at fareye and Hybris. Kindly Process the refund or delivered it. <br><img width="825" height="397" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTU3NTI5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.USYrzkPO_HcRn0Sz5dhwrrQo6j30KG2jXQCrUc5fSG0"></span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif";color:#183247'>Thanks &amp; Regards </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif";color:#183247'>Waseem Khan</span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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<span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'><br></span><span lang="EN-GB" style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>4954971:1125156</span><span lang="EN-GB" style='font-size:10.5pt;font-family:"-apple-system","serif"'> </span><span style='font-size:10.5pt;font-family:"-apple-system","serif"'></span>
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