Subject: Ticket Assigned - Conversation with Jb
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 14:13:03 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jb Jb                    The problem is nobody even reach out to me. I even call your customer service to ask for contact number of the delivery but no access. Now tell me how can i contact your deliveru team?           04:24 PM, 05th Oct                     Jb                    I need my delivery before i leave the office to receive it           04:25 PM, 05th Oct                     Jb                    ?           04:35 PM, 05th Oct                   Alhamzi                   Could you please share your order number so that I can assist you further?           04:53 PM, 05th Oct                     Jb                    This           04:54 PM, 05th Oct                     Jb                    Hi! Your order number 9588678791 is out for delivery. Track at https://tracking.fareye.co/tracking?BhLD+e3tUzpZnAnvVry7V05TSdN4rXjxg3PMDwIc8GpMpIGoFYPi3OtaX3dPsA==#/ Stay Happy           04:59 PM, 05th Oct                   Alhamzi                   Please wait while we check the details.            05:07 PM, 05th Oct                   Alhamzi                   Please confirm if the following phone number is correct: 971553508491           05:08 PM, 05th Oct                     Jb                    Yes correct           05:08 PM, 05th Oct                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:23 PM, 05th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           05:23 PM, 05th Oct                     Jb                    Is there any chance to be deliver today or not?           05:24 PM, 05th Oct                   Alhamzi                   kindly not that we do not know the exact delivery time but rest assured that we are doing the needful to deliver your order ASAP.    We request you to allow us some more time.             05:38 PM, 05th Oct                   Alhamzi                   We will update you via mail.           05:38 PM, 05th Oct                     Jb                    The thing is i ordered that last sunday if im not mistaken. Out for deliver since monday and expected to be deliver today but i have no update knowing its an office address. I extended my time waiting until now but nobody reach out to me. Now tell me whats good?           05:40 PM, 05th Oct                   Alhamzi                   Sorry for this has happened with you. surely this is not the experience we wants our customer to have.  Kindly note that we have escalated this issue to the concern team for this not to happen again.    Thank you for you understanding and cooperation           06:08 PM, 05th Oct                   Alhamzi                   our team will contact you before delivery           06:08 PM, 05th Oct                   Alhamzi                   We request you to allow us some time           06:08 PM, 05th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           06:08 PM, 05th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4965582