Subject: Ticket Assigned - Damaged item/ share photos/ 4235780
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 14:12:12 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4235780 Gavin                    Hi           04:41 PM, 05th Oct                     Gavin                    I ordered a shoe rack in May 22.           04:42 PM, 05th Oct                     Gavin                    It's one drawer has come out of the hinge           04:42 PM, 05th Oct                     Gavin                    Please advise           04:43 PM, 05th Oct                     Gavin                    Thank You for shopping with us.Your Invoice 29027202278320220523, is scheduled for delivery on 28/05/2022. To confirm location Click https://tinyurl.com/y4zqjhwa           04:43 PM, 05th Oct                   Alhamzi                   Hi Gavin, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:26 PM, 05th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           05:26 PM, 05th Oct                     Gavin                             05:29 PM, 05th Oct                     Gavin                             05:30 PM, 05th Oct                     Gavin                             05:30 PM, 05th Oct                     Gavin                    The hinge on the left hand side of the bottom shelf has given way           05:32 PM, 05th Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4235780           05:57 PM, 05th Oct                   Alhamzi                   Please provide us with your Email ID so we can update you?           05:57 PM, 05th Oct                     Gavin                    [email-masked]           05:58 PM, 05th Oct                   Alhamzi                   Thanks           06:10 PM, 05th Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           06:10 PM, 05th Oct                     Gavin                    No thank u           06:10 PM, 05th Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:11 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4965572