Subject: Note Added - [#4409734] 9639315846 / Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 12:36:51 +0000

Hi ,    Ahmed Zoher added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4409734    Subject:  9639315846 / Refund   Requester: Marie Jeanne    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Syed,</div>
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<div class="MsoNormal">Its still in process, will update you once its completed.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Ahmed Zoher</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Manager – Customer Care
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>E   : </span><span style='font-family:"Trebuchet MS",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">ahmed.zoher</span><span style="font-size:10.0pt;color:#0563C1">@landmarkgroup.com</span></a></span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>www.homeboxstores.com</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div>From: Syed Ataullah &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, October 5, 2022 4:29 PM<br>
<b>To:</b> Ahmed Zoher &lt;[email-masked]&gt;<br>
<b>Cc:</b> Jok Koul &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Note Added - [#4409734] 9639315846 / Refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Ahmed, </span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Is there any update on the below subject issue, manual refund follow-up.</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"anslem misquitta" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Syed Ataullah" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Jok Koul" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Home Box" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "murtaza kutiyanawala" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Sabry Yousef" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Saturday, September 24, 2022 4:49:04 PM<br>
<b>Subject: </b>RE: Note Added - [#4409734] 9639315846 / Refund</span>
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<div class="MsoNormal"><span style="color:black"><a id="OWAAM883709C68F9745049EC0C6F1C5EA4E8F" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Syed Ataullah</span></a> – this has been
 forwarded to finance by Ahmed Zoher.</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<div class="MsoNormal" style="line-height:105%"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" target="_blank" title="Original URL:
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<b><span style="color:black">From:</span></b><span style="color:black"> Syed Ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 24, 2022 2:39 PM<br>
<b>To:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Jok Koul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Note Added - [#4409734] 9639315846 / Refund</span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Anslem.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Is there any update on trail subject manual refund issue. </span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Syed </span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Syed Ataullah" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"anslem misquitta" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Jok Koul" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Home Box" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "murtaza kutiyanawala" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Sabry Yousef" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Wednesday, September 7, 2022 4:11:52 PM<br>
<b>Subject: </b>Re: Note Added - [#4409734] 9639315846 / Refund</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Anslem.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>would like to inform you that this is not
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The RMA has been processed but the refund process got rejected however this is old order more than 6 months.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Kindly escalate to finance team to transfer the money manually. </span><span style="color:black"></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Bank Branch : Mashreq Neo (online account)</span></strong><span style="color:black"></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Account name : Dimingo Correia</span></strong><span style="color:black"></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Account Number : 019100608735</span></strong><span style="color:black"></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>IBAN : AE080330000019100608735</span></strong><span style="color:black"></span>
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<strong><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Account Type : Current</span></strong><span style="color:black"></span>
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Regards</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Syed.</span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Home Box" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"syed ataullah" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Jok Koul" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Sunday, August 21, 2022 1:08:31 PM<br>
<b>Subject: </b>Note Added - [#4409734] 9639315846 / Refund</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">Hi , <br>
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Anslem Misquitta added a note and wants you to have a look.</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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Ticket URL:<br>
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4409734" target="_blank" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4409734</a>
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Subject: <br>
9639315846 / Refund<br>
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Requester: Marie Jeanne <br>
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Note Content: </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black">once all the information is shared by customer, please raise JIRA to
</span><span style="font-size:11.5pt;color:black">Revoke MYCREDIT, and put all the bank details and ask JIRA team update Bank details on hybris and Raise ticket to finance on hybris</span><span style="font-size:10.5pt;font-family:-Apple-System;color:black">
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<strong><u><span style="font-size:10.5pt;font-family:-Apple-System;color:black">Incase JIRA team ask for approval to revoke MYCREDIT – send it to Me ,Sabry, Murtaza and HB Customer Service and update the JIRA ticket/number in this FD ticket</span></u></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:black">
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<span style="font-size:10.5pt;font-family:-Apple-System;color:black"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4409734:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System;color:black">
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