Subject: New Reply Received - Re: Your refund is on its way
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 01:15:48 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Tue, 4 Oct 2022, 05:14 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Seth Obi,</div>
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<div>Thank you for contacting us.</div>
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<div>Please accept our apologies for the inconvenience caused to you.</div>
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<div dir="ltr">We really apologize for what happened from the delivery team. We will share the response you sent with the concerned team to take action on what happened from the shipping team.</div>
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<div>We apologize for this experience. This is definitely not the experience we want our customers to have when they shop with us.</div>
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<div>We take such matters very seriously. We have now sent the feedback to the concerned team and they will surely take the necessary measures in this regard so that this error does not happen again in the future.</div>
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<div dir="ltr">We kindly ask you to create a new order for the same products and the order will be delivered within 1-2 days.</div>
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<div>Thanks for your cooperation and appreciate your understanding with us.</div>
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<div>Do not hesitate to contact us if you have any inquiries.</div>
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<div>your friends,</div>
<div>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4955072