Subject: Ticket Assigned - Damaged item/ share photos/ 4224833
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 08:51:30 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4224833 Hafsa Fowad                    Hey  i wanted to ask for materss warranty.           12:13 PM, 02nd Oct                     Hafsa Fowad                    My mattress is deshaped in just three months           12:15 PM, 02nd Oct                     Hafsa Fowad                    It had 2 year warranty           12:15 PM, 02nd Oct                     Hafsa Fowad                    Can you guide me how can i claim the warranty           12:16 PM, 02nd Oct                   Alhamzi                   Hi Hafsa, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:17 PM, 02nd Oct                   Alhamzi                   Could you please share your order number so that I can assist you further?           12:17 PM, 02nd Oct                   Alhamzi                   also please share photos or video showing the damaged item so we can further assist you           12:18 PM, 02nd Oct                     Hafsa Fowad                             12:18 PM, 02nd Oct                     Hafsa Fowad                    This order           12:18 PM, 02nd Oct                     Hafsa Fowad                    Ok sure           12:19 PM, 02nd Oct                     Hafsa Fowad                    * File attached - 8f146b4981778d943bf4e8.mp4 *             12:22 PM, 02nd Oct                     Hafsa Fowad                             12:22 PM, 02nd Oct                   Alhamzi                   Please wait while we check the details.            12:32 PM, 02nd Oct                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4224833           12:46 PM, 02nd Oct                   Alhamzi                   sorry our  team will contact you within 9-10 days           12:46 PM, 02nd Oct                   Alhamzi                   Do you have any other inquiries that we can help with?           12:46 PM, 02nd Oct                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 PM, 02nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4948662