Subject: Ticket Assigned - Damaged HH item below 50 AED - 9586224808
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 15:00:02 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below 50 AED - 9586224808 Farheen                    Hello           05:53 PM, 28th Sep                     Farheen                    I sent an email about my item           05:53 PM, 28th Sep                     Farheen                    As one of the products came damaged           05:53 PM, 28th Sep                     Farheen                    Please can you send a replacement?           05:54 PM, 28th Sep                     Farheen                    Order number: 9586224808.           05:54 PM, 28th Sep                     Farheen                    One of the tea mugs was broken           05:54 PM, 28th Sep                   Alhamzi                   Hi Farheen, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:18 PM, 28th Sep                   Alhamzi                   We sincerely apologize for any inconven
 ience caused you.  Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           06:19 PM, 28th Sep                     Farheen                             06:22 PM, 28th Sep                     Farheen                             06:22 PM, 28th Sep                   Alhamzi                   Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark. What we can do in this case is we will escalate to the concerned team to process the refund AED (), without returning the damaged item (). we request you to not create return request for damaged item.           06:38 PM, 28th Sep                   Alhamzi                   Please accept my apologies for this situation. We strive to maintain a high standard of products and services and this is clearly not matching up to our benchmark. What we can do in th
 is case is we will escalate to the concerned team to process the refund AED (36.00), without returning the damaged item (163165537 - - Embossed Golden Line Mug  ). we request you to not create return request for damaged item.           06:39 PM, 28th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           06:39 PM, 28th Sep                     Farheen                    Thank you, can you also send a replacement item? As I need 4 muhs           06:40 PM, 28th Sep                     Farheen                    Mugs           06:40 PM, 28th Sep                   Alhamzi                   Sorry as the replacement option is not available as per HomeBox policy           06:50 PM, 28th Sep                   Alhamzi                   We will refund the amount of the damaged item and you can place a new order           06:51 PM, 28th Sep                     Farheen                    Okay please send me a refund           06:51 PM, 28
 th Sep                   Alhamzi                   We will make sure you get the item in perfect condition in your next purchase           06:51 PM, 28th Sep                   Alhamzi                   Okay we will follow up with our team regarding the refund           06:51 PM, 28th Sep                   Alhamzi                   We will update you via mail.  [email-masked]           06:51 PM, 28th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           06:51 PM, 28th Sep                     Farheen                    No, thanks           06:52 PM, 28th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:59 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4933575