Subject: New Reply Received - refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 18:17:06 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  refund  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
It is just unacceptable and shows a great incompetence from your side when you ask me for MORE TIME, that is just full bullshit!</div>
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I made the refund request more than (2) Months ago, the items where picked up by YOUR DRIVERS, and you know have ALL THE ITEMS and MY MONEY as well, and do not give a refund!.....that if truly OUTRAGEOUS!!!</div>
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Please be professional and competent and refund MY MONEY ASAP, no more FUCKING EXCUSES!!</div>
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<font color="#203864" style=""><span style="margin:0px"><b>BAppSc (OHS) </b></span></font><b style="font-family:Calibri, sans-serif;font-size:12pt"><span style="margin: 0px; color: rgb(32, 56, 100)">Froilan Vivas Merlo</span></b><font><span style="font-size: 11pt; margin: 0px; color: black"></span></font>
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<i><span style="font-size: 11pt; margin: 0px; color: black">Senior HSE Oil &amp; Gas Advisor</span></i><span style="font-size: 11pt; margin: 0px; color: black"></span>
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<span style="font-size: 11pt; margin: 0px; color: black"><b>Alternative email:</b></span>
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<font color="#000000" style=""><span style="font-size:14.666666984558105px;margin:0px;caret-color:rgb(0, 0, 0)"><a href="mailto:[email-masked]" style="margin:0px" rel="noreferrer">[email-masked]</a></span></font>
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<span style="font-size: 11pt; margin: 0px; color: black"><b>Phones</b></span>
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<span style="font-size: 11pt; margin: 0px; color: black">Mobile: +58-414-9109966</span>
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<span style="font-size: 11pt; margin: 0px; color: black">Home 1: +58-212-4614932</span>
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<span style="font-size: 11pt; margin: 0px; color: black">Home 2: +58-212-4518893</span>
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<b style="font-size: 14.666667px; color: rgb(0, 0, 0)">WhatsApp</b><br>
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<font color="#000000" style=""><span style="font-size:14.666666984558105px;margin:0px;caret-color:rgb(0, 0, 0)">+58-414-9109966</span></font>
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<b style="font-size:14.666666984558105px">Telegram</b><br>
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<font color="#000000" style=""><span style="font-size:14.666666984558105px;margin:0px">Username:<b></b>froilanvivas</span></font>
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<span style="font-size: 14.6667px; margin: 0px; color: rgb(0, 0, 0)"><b>Skype</b></span>
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<span style="font-size: 14.6667px; margin: 0px; color: rgb(0, 0, 0)">froilo01</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, September 26, 2022 12:40<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4821710] - refund
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<div dir="ltr">Hi Froilanvivas, </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologies you have to go through this with us. This is not the experience we want our customer to have. Rest assured that we are doing the needful to sort this issue real quick.</div>
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<div>We request you to allow us some more time. </div>
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<div>Thank you for your understanding and cooperation.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4821710