Subject: Ticket Assigned - escalation - photo not displaying in Webstire/163488387
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 14:38:01 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation - photo not displaying in Webstire/163488387 Taymour                    Hi           06:00 PM, 26th Sep                     Taymour                    do you have images of this item as the photo do not display on your website           06:00 PM, 26th Sep                     Taymour                    https://www.homeboxstores.com/ae/en/Furniture/Media-Units-and-Storage/TV-Units/HOME-BOX-Baltimore-TV-Unit-for-TVs-up-to-65-inches/p/163488387           06:00 PM, 26th Sep                   Alhamzi                   Hi Taymour, thank you for contacting us. This's Alhamzi We would be happy to help you.           06:06 PM, 26th Sep                   Alhamzi                   Sorry as this item is Web Exclusive and we do not have a live photos           06:07 PM, 26th Sep                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:07 PM, 26th Sep                   Alhamzi                   Please provide us with your Email ID so we can update you           06:08 PM, 26th Sep                     Taymour                    I do not need live photos, just the image from your website which are not displaying           06:08 PM, 26th Sep                   Alhamzi                   Kindly note that we are having the same issue. We will escalate the issue to the IT department to resolve the issue.           06:17 PM, 26th Sep                   Alhamzi                   Please provide us with your Email ID so we can update you           06:17 PM, 26th Sep                     Taymour                    ok my email is [email-masked]           06:17 PM, 26th Sep                     Taymour                    do you know if this TV bench available at one of your stores, even as display item? https://www.homeboxstores.com/ae/en/Bedroom/TV-and-Media-Units/HOME-BOX-Ruby-Low-TV-Unit-for-TVs-up-to-65-inches/p/162000818           06:19 PM, 26th Sep                   Alhamzi                   Please wait while we check the details.            06:22 PM, 26th Sep                   Alhamzi                   Kindly note that one in stock in Fujairah mall           06:23 PM, 26th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           06:23 PM, 26th Sep                     Taymour                    do you have the number for them?           06:23 PM, 26th Sep                     Taymour                    is this a display item?           06:24 PM, 26th Sep                   Alhamzi                   we apologies we do not know if its the display item.           06:30 PM, 26th Sep                     Taymour                    ok fine - what is the number to contact them?           06:30 PM, 26th Sep                   Alhamzi                   Please wait to povide you with the contact number           06:30 PM, 26th Sep                   Alhamzi                   Please check store details           06:33 PM, 26th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           06:33 PM, 26th Sep                     Taymour                    ok thanks           06:33 PM, 26th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4923679