Subject: Ticket Assigned - Damaged item/ share photos/ 4209170
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 12:53:50 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4209170 Mujeeb                    Hi           04:26 PM, 26th Sep                   Alhamzi                   Hi Mujeeb, thank you for contacting us. This's Alhamzi We would be happy to help you.           04:37 PM, 26th Sep                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           04:37 PM, 26th Sep                     Mujeeb                    I purchased one curvy king bed on 4th April2022, now one of its flat sheet broken, is there any warranty for that?           04:39 PM, 26th Sep                     Mujeeb                             04:40 PM, 26th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           04:44 PM, 26th Sep                     Mujeeb                             04:46 PM, 26th Sep                   Alhamzi                   Please wait while we check the details.            04:46 PM, 26th Sep                   Alhamzi                   Could you please share a photo fro far distance to locate the issue           04:48 PM, 26th Sep                     Mujeeb                             04:49 PM, 26th Sep                     Mujeeb                             04:50 PM, 26th Sep                     Mujeeb                             04:50 PM, 26th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4209170           04:50 PM, 26th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           04:50 PM, 26th Sep                     Mujeeb                    Thats all, thank you.           04:52 PM, 26th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4923033