Subject: Ticket Assigned - 9585309013/ late FF delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 12:27:24 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9585309013/ late FF delivery Tabasum                    hello           03:51 PM, 26th Sep                     Tabasum                    i am enough with the stories of your customer care online team           03:51 PM, 26th Sep                     Tabasum                    can i have a call back right now from some one from the managment           03:52 PM, 26th Sep                     Tabasum                    20 days and my order is still not delivered           03:52 PM, 26th Sep                     Tabasum                    are you guys serious ?           03:52 PM, 26th Sep                     Tabasum                    will you mind to reply ?           03:57 PM, 26th Sep                   Alhamzi                   Hi Tabasum, thank you for contacting us. This's Alhamzi We would be happy to help you.           03:57 PM, 26th Sep                   Alhamzi                   Sorry for this has happened with you. surely this is not the experience we wants our customer to have.  Kindly note that we have escalated this issue to the concern team for this not to happen again.    Thank you for you understanding and cooperation           03:57 PM, 26th Sep                     Tabasum                    i need the call back right now           03:58 PM, 26th Sep                   Alhamzi                   We have checked the order details and the your request for management call is raised via the call center           03:58 PM, 26th Sep                     Tabasum                    can some one do it ?           03:58 PM, 26th Sep                   Alhamzi                   Please wait while we check the details.            03:58 PM, 26th Sep                     Tabasum                    but no action taken           03:58 PM, 26th Sep                     Tabasum                    i hav not seen such bad customer care service in dubai           03:59 PM, 26th Sep                   Alhamzi                   We have been informed by our team that they tried to contact you for order confirmation to the following number (0557901133, 551317284) and both numbers were not reachable.           04:10 PM, 26th Sep                   Alhamzi                   Please confirm if the following phone number is correct: (0557901133, 551317284)           04:11 PM, 26th Sep                     Tabasum                    0557901133 , this is correct no one call on that number           04:12 PM, 26th Sep                     Tabasum                    0551317284 this is wrong           04:12 PM, 26th Sep                   Alhamzi                   We apologies you have to go through this with HomeBox.           04:13 PM, 26th Sep                   Alhamzi                   Kindly note that we will follow up with our management to arrange a call and to deliver the order at earliest           04:13 PM, 26th Sep                   Alhamzi                   We will update you via mail. We request you to allow us some time.           04:14 PM, 26th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           04:14 PM, 26th Sep                     Tabasum                    Use my this number now for call           04:14 PM, 26th Sep                     Tabasum                    0551284924           04:14 PM, 26th Sep                     Tabasum                    I will handle at my own now           04:14 PM, 26th Sep                     Tabasum                    When i can receive order           04:15 PM, 26th Sep                   Alhamzi                   kindly not that we do not know the exact delivery time but rest assured that we are doing the needful to deliver your order ASAP.           04:17 PM, 26th Sep                   Alhamzi                   Our team will contact you soon for an update.           04:18 PM, 26th Sep                   Alhamzi                   Thank you for your understanding and cooperation.           04:18 PM, 26th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           04:18 PM, 26th Sep                     Tabasum                    Than what is ASAP?           04:18 PM, 26th Sep                   Syed                   Dear Tabsasum, As we informed you that our delivery team already tried multiple times to call you for delivery confirmation but you were not reachable, that's it's been postponed           04:19 PM, 26th Sep                   Syed                   however we will reschedule the order with updating your correct contact number 0551284924           04:20 PM, 26th Sep                     Tabasum                    they did call us. but i need to get my delivery by tomorrow           04:21 PM, 26th Sep                     Tabasum                    no excuse is accepted           04:21 PM, 26th Sep                   Alhamzi                   We will update you shortly regarding your request.           04:26 PM, 26th Sep                   Alhamzi                   Do not hesitate to contact us for more assistance            04:26 PM, 26th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:26 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4922878