Subject: Note Added - [#4869449] Wrong color 9586076727
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 23 Sep 2022 07:02:02 +0000

Hi ,    Zulema Pereira added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4869449    Subject:  Wrong color 9586076727   Requester: Miloš Vujošević    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team</div>
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<div class="MsoNormal">Colour on website is right.</div>
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<div>From: Neha Agarwal &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, September 22, 2022 6:47 PM<br>
<b>To:</b> Zulema Pereira &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Faizal Maradeya &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Qusra Kulsum &lt;[email-masked]&gt;; Nirvesh Pandey &lt;[email-masked]&gt;; Taha Parvez &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4869449] - Wrong color 9586076727</div>
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<div class="MsoNormal"><span lang="en-AE">Adding <a id="OWAAMD40B65DA8AF54D3CA7D16F52FC49CD96" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faizal Maradeya</span></a></span></div>
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<div class="MsoNormal"><span lang="en-AE">  Regards,</span></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Neha Agarwal</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;color:#5F5F5F">Buyer – Ecommerce</span></b></div>
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<b><span style="font-size:10.0pt;color:#5F5F5F">Homeware Textiles</span></b><b><span style="font-size:10.0pt;color:black"></span></b>
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<div class="MsoNormal"><span style="font-size:8.0pt;color:#7F7F7F">D  :  +971 4 5172439</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt;color:#7F7F7F">T   :  +971 4 5172300</span></div>
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<span style="font-size:8.0pt;color:#7F7F7F">E   :  </span><u><span style="font-size:8.0pt;color:#0563C1"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style="font-size:8.0pt;color:#7F7F7F"></span>
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<div class="MsoNormal"><span style="font-size:8.0pt;color:#7F7F7F">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt;color:#7F7F7F">P.O.Box 282028, UAE</span></div>
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<u><span style="font-size:8.0pt;color:#0563C1"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&amp;sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="color:#0563C1">www.homeboxstores.com</span></a></span></u><span style="font-size:12.0pt"></span>
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<b>From:</b> Neha Agarwal <br>
<b>Sent:</b> Thursday, 22 September 2022 6:21 PM<br>
<b>To:</b> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qusra Kulsum &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nirvesh Pandey &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Taha Parvez &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4869449] - Wrong color 9586076727</div>
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<div class="MsoNormal"><span lang="en-AE">Dear Zulema,</span></div>
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<div class="MsoNormal"><span lang="en-AE">The color on the website and at warehouse is same. Please refer the attachment.</span></div>
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<div class="MsoNormal"><span lang="en-AE">The actual color of the product is Sand which is mix of beige and grey. Thus it might look different in different light and the color perception is also very subjective and changes from person to person. I do not see
 any issue with the product basis the details received. So please make it live. As for this customer we can issue return as exception.</span></div>
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<div class="MsoNormal"><span lang="en-AE">  Regards,</span></div>
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<span style="font-size:12.0pt"><img width="256" height="150" style="width:2.6666in;height:1.5625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDUwMDcwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2ovUVFvQFzAzWkTOk7mUNgS4NJEIgMZWwwk0v_pKwQ0" data-id="2044000500704"></span><span style="font-size:12.0pt"></span>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Neha Agarwal</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;color:#5F5F5F">Buyer – Ecommerce</span></b></div>
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<b><span style="font-size:10.0pt;color:#5F5F5F">Homeware Textiles</span></b><b><span style="font-size:10.0pt;color:black"></span></b>
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<span style="font-size:8.0pt;color:#7F7F7F">E   :  </span><u><span style="font-size:8.0pt;color:#0563C1"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style="font-size:8.0pt;color:#7F7F7F"></span>
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<div class="MsoNormal"><span style="font-size:8.0pt;color:#7F7F7F">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal"><span style="font-size:8.0pt;color:#7F7F7F">P.O.Box 282028, UAE</span></div>
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<u><span style="font-size:8.0pt;color:#0563C1"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7CAhmed.Abdelmalik%40landmarkgroup.com%7C93db93389210427dbabe08d8226fa996%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297210472297131&amp;sdata=bHxiFNN9YaEBfzjisoqW%2BazeLjstDAIbOtYc13W7Rbk%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

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<b>From:</b> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 22 September 2022 1:31 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Neha Agarwal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qusra Kulsum &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4869449] - Wrong color 9586076727</div>
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<div class="MsoNormal"><a id="OWAAM1FE81C2836C14C85B9DE0F64581C4AEE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Neha Agarwal</span></a></div>
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<div class="MsoNormal">Please help closing this</div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 22, 2022 3:28 AM<br>
<b>To:</b> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4869449] - Wrong color 9586076727</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi team.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order number: 9586076727<br>
AWB: 958607672799990001</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Item name: 161584310 - - Essential Memory foam Bathmat - 50x80 cms<br>
Cs placed the order for beige color but get silver color item. Kindly check the item at  website and at WH. As per website it is beige but cs get it in silver color. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Thanks &amp; Regards, <br>
Alhamzi</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 20 Sep at 7:47 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi team.</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4869449" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">#4869449</span></a> raised by Miloš Vujošević (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order number: 9586076727<br>
AWB: 958607672799990001</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Item name: 161584310 - - Essential Memory foam Bathmat - 50x80 cms<br>
Cs placed the order for beige color but get silver color item. Kindly check the item at  website and at WH. As per website it is beige but cs get it in silver color. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Thanks &amp; Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Jok Kuol,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 17 Sep at 1:50 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi team.</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4869449" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">#4869449</span></a> raised by Miloš Vujošević (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order number: 9586076727<br>
AWB: 958607672799990001</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Item name: 161584310 - - Essential Memory foam Bathmat - 50x80 cms<br>
Cs placed the order for beige color but get silver color item. Kindly check the item at  website and at WH. As per website it is beige but cs get it in silver color. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Thanks &amp; Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Waseem Khan </span></div>
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