Subject: Note Added - [#4900818] 162397674 Item installation issue / 9586497964
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 08:22:39 +0000

Hi ,    Abdul Rasheed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4900818    Subject:  162397674 Item installation issue / 9586497964   Requester: Stacey Judith    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear All </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">For your better reference please review the video
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Abdul Hameed.R</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landline -04821 5931</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mob +971 50 614 2204</span></div>
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<div>From:<span lang="EN-US"> Sowmya Vipin &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 22 September 2022 9:36 AM<br>
<b>To:</b> Zulema Pereira &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Ramesh Veluchamy &lt;[email-masked]&gt;; Vaishak Piriyarath &lt;[email-masked]&gt;; Mansoorullah Enayathullah &lt;[email-masked]&gt;;
 Anton Dilshan &lt;[email-masked]&gt;; hbpending uae &lt;[email-masked]&gt;; Homebox Delivery &lt;[email-masked]&gt;; Harsha Lasantha &lt;[email-masked]&gt;; Soundar Rajan &lt;[email-masked]&gt;; Abdul
 Rasheed &lt;[email-masked]&gt;; ImranKhan &lt;[email-masked]&gt;; Murali Govindaraj &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Nalineedhar Kasibhatla &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4900818] - 162397674 Item installation issue / 9586497964</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Zulema, </span></div>
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<div class="MsoNormal"><span lang="EN-US">Spacer Corner Fabric Sofa can be fixed both Left and Right and since its old model we are checking on the AI file and will update asap.
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards, </span></div>
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<div class="MsoNormal"><span lang="EN-US">Sowmya</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 21, 2022 6:28 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vaishak Piriyarath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anton Dilshan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbpending uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harsha Lasantha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Soundar Rajan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdul Rasheed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ImranKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murali Govindaraj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sowmya Vipin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nalineedhar Kasibhatla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4900818] - 162397674 Item installation issue / 9586497964</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM6C02282468E6418483B331549346BDE9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sowmya Vipin</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please update</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Zulema Pereira
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<b>Sent:</b> Wednesday, September 21, 2022 3:21 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vaishak Piriyarath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anton Dilshan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbpending uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harsha Lasantha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Soundar Rajan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdul Rasheed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ImranKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murali Govindaraj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sowmya Vipin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4900818] - 162397674 Item installation issue / 9586497964</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM049788E33D2740FFB9DD28D42A04E2BC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sowmya Vipin</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please confirm below –</span></div>
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<strong><span style="font-family:-apple-system">162397674 Item installation issue :</span></strong><br>
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Asper the website description the item <strong><span style="font-family:-apple-system;color:black">162397674 </span></strong><strong><span style="font-family:-apple-system"> --Spacer Fabric Corner Sofa Bed with Storage</span></strong> can be fixed both as a
 left or a right-facing corner sofa. however at the time of the delivery team informed the cust it cant be fixed on the left side . Kindly confirm if the sofa bed cant be fixed on both     side and share the correct method  assembly description thus we can
 update on the website thus such incidents not repeated in the future . ​<br>
<br>
Item Link :<br>
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<a href="https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Corner-Sofas/HOME-BOX-Spacer-Fabric-Corner-Sofa-Bed-with-Storage/p/162397674" rel="noreferrer">https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Corner-Sofas/HOME-BOX-Spacer-Fabric-Corner-Sofa-Bed-with-Storage/p/162397674</a></span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 21, 2022 3:12 PM<br>
<b>To:</b> Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vaishak Piriyarath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mansoorullah Enayathullah
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anton Dilshan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbpending uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harsha Lasantha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Soundar Rajan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdul Rasheed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ImranKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murali Govindaraj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4900818] - 162397674 Item installation issue / 9586497964</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> <br>
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Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4900818" rel="noreferrer">
#4900818</a> raised by Stacey Judith (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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Order number : 9586497964<br>
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<strong><span style="font-family:-apple-system">162397674 Item installation issue :</span></strong><br>
<br>
Asper the website description the item <strong><span style="font-family:-apple-system;color:black">162397674 </span></strong><strong><span style="font-family:-apple-system"> --Spacer Fabric Corner Sofa Bed with Storage</span></strong> can be fixed both as a
 left or a right-facing corner sofa. however at the time of the delivery team informed the cust it cant be fixed on the left side . Kindly confirm if the sofa bed cant be fixed on both     side and share the correct method  assembly description thus we can
 update on the website thus such incidents not repeated in the future . ​<br>
<br>
Item Link :<br>
<br>
<a href="https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Corner-Sofas/HOME-BOX-Spacer-Fabric-Corner-Sofa-Bed-with-Storage/p/162397674" rel="noreferrer">https://www.homeboxstores.com/ae/en/Furniture/Sofas-and-Armchairs/Corner-Sofas/HOME-BOX-Spacer-Fabric-Corner-Sofa-Bed-with-Storage/p/162397674</a><br>
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Thanks &amp; Regards<br>
The Support Team </span></div>
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</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4900818:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044000396608'>VID-20220921-WA0054.mp4</a>