Subject: Note Added - [#4880980] POD needed/9586220079
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 07:22:23 +0000

Hi ,    Mani Choudhury added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880980    Subject:  POD needed/9586220079   Requester: Shalini    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear team </div>
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<div class="MsoNormal">We will inform to the driver to contact with customer and solve it asap.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Mani sankar</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, September 22, 2022 3:51 AM<br>
<b>To:</b> Mani Choudhury &lt;[email-masked]&gt;; Muzahir Abbas &lt;[email-masked]&gt;; olm auh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ashish Karini &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4880980] - POD needed/9586220079</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team, <br>
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Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880980" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">#4880980</span></a> raised by Shalini ([email-masked]).<br>
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Problem Statement: <b>Order not delivered to Customer</b> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order Date : Sep 14, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID: <strong><span style='font-family:"-apple-system",serif'>9586220079</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Tracking ID: FP091522000862</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Assistance Required: Need Urgent delivery</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Issue Description: Kindly note that<strong><span style='font-family:"-apple-system",serif'> we have shared the POD with customer but still complaining that he
 has not received the order</span></strong>. The delivery team has put the order out of the door and Cx. said no one has contacted him or range the door bell regarding the delivery. (Please find attached POD that shared with Cx)<br>
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Please check and do the needful.  </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 21 Sep at 3:25 PM
<span class="separator">, Mani Choudhury &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear team
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>This is the pod of mentation order
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;border:solid windowtext 1.0pt;padding:0in'><img width="264" height="347" style="width:2.75in;height:3.6145in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDM5MjI4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3vSuDE3G-mkbuyDx5K2genGjwpNzY03MQRMYD1fx_nw" data-id="2044000392287" alt="Image removed by sender."></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 21, 2022 2:54 PM<br>
<b>To:</b> Muzahir Abbas &lt;[email-masked]&gt;; Mani Choudhury &lt;[email-masked]&gt;; olm auh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ashish Karini &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4880980] - POD needed/9586220079</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'> <br>
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Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880980" rel="noreferrer">
#4880980</a> raised by Shalini (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).<br>
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Problem Statement: <b>Order not delivered to Customer</b> </span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order Date : Sep 14, 2022</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID:
<strong><span style='font-family:"-apple-system",serif'>9586220079</span></strong>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Tracking ID: FP091522000862</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Assistance Required: Need Urgent delivery</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Issue Description: Kindly note that<strong><span style='font-family:"-apple-system",serif'> we have shared the POD with customer but still complaining that he
 has not received the order</span></strong>. The delivery team has put the order out of the door and Cx. said no one has contacted him or range the door bell regarding the delivery. (Please find attached POD that shared with Cx)<br>
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Please check and do the needful.  </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards,<br>
The Support Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 20 Sep at 11:45 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Shalini,<br>
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Greetings for the day !<br>
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We really appreciate your patience and understanding.<br>
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We are on it. The concerned department is looking into this matter internally.<br>
We will get back to you shortly with details on this as soon as possible.<br>
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Feel free to contact us for any further assistance.<br>
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Your Friends, <br>
The Support Team   </span></div>
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