Subject: Ticket Assigned - Damaged item/ share photos/ 4194736/4194736
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 18:08:06 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4194736/4194736 Boutaïna                             09:33 PM, 20th Sep                     Boutaïna                             09:33 PM, 20th Sep                     Boutaïna                             09:33 PM, 20th Sep                     Boutaïna                    That’s the dresser           09:33 PM, 20th Sep                     Boutaïna                    Two drawers are broken and cannot open because of the sides           09:33 PM, 20th Sep                     Boutaïna                    And for the bed I don’t know how to show you           09:33 PM, 20th Sep                     Boutaïna                    It makes a lot of noise when we sit or sleep on it like it’s broken or not stable           09:34 PM, 20th Sep                     Boutaïna                    And the mattress sprint went away           09:34 PM, 20th Sep                     Boutaïna                    So the mattress is not firm anymore           09:35 PM, 20th Sep                   Alhamzi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:40 PM, 20th Sep                     Boutaïna                    Ok thank you           09:51 PM, 20th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated the issue with the mattress to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4194734           09:58 PM, 20th Sep                   Alhamzi                   the complain regarding the bed is registered with this number 4194736, our team will contact you soon           10:00 PM, 20th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           10:00 PM, 20th Sep                     Boutaïna                    Ok thank you           10:00 PM, 20th Sep                     Boutaïna                    How about the dresser           10:00 PM, 20th Sep                   Alhamzi                   Yes our team will assist you regarding that as well           10:07 PM, 20th Sep                   Alhamzi                   Do not hesitate to contact us for more assistance            10:07 PM, 20th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:07 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4899109