Subject: Ticket Assigned - Mattress complain/ Esc. Photos/4190694
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 14:06:03 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Mattress complain/ Esc. Photos/4190694 Zaman Mahmood                    Hi           05:22 PM, 19th Sep                     Zaman Mahmood                    Good afternoon           05:22 PM, 19th Sep                   Alhamzi                   Good afternoon Zaman, thank you for contacting us. This's Alhamzi We would be happy to help you.           05:23 PM, 19th Sep                   Alhamzi                   How may I help you?           05:23 PM, 19th Sep                     Zaman Mahmood                    Dear team, We have purchased mattress from you about a year ago and now it get damaged           05:23 PM, 19th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us the order number and with photos or video showing the issue so we can update it with our team to help you regarding this issue.           05:24 PM, 19th Sep                     Zaman Mahmood                    Ok sure           05:25 PM, 19th Sep                     Zaman Mahmood                             05:27 PM, 19th Sep                     Zaman Mahmood                             05:27 PM, 19th Sep                     Zaman Mahmood                             05:27 PM, 19th Sep                     Zaman Mahmood                             05:27 PM, 19th Sep                     Zaman Mahmood                             05:27 PM, 19th Sep                   Alhamzi                   Thanks for sharing the details           05:31 PM, 19th Sep                   Alhamzi                   Could you please explain the issue you are facing           05:32 PM, 19th Sep                     Zaman Mahmood                    * File attached - 29e4e928da26816cdcb871.mp4 *             05:33 PM, 19th Sep                   Alhamzi                   Please wait while we check the details.            05:34 PM, 19th Sep                     Zaman Mahmood                    Ok sure           05:35 PM, 19th Sep                     Zaman Mahmood                    And also we brought sofa from homecenter that is also damaged           05:43 PM, 19th Sep                     Zaman Mahmood                    Home box and home content both are same?           05:43 PM, 19th Sep                   Alhamzi                   Could you please write the issue in English so we can update it with out team           05:49 PM, 19th Sep                     Zaman Mahmood                    It's pressed from the middle           05:51 PM, 19th Sep                   Alhamzi                   Please wait while we check the details.            05:52 PM, 19th Sep                     Zaman Mahmood                    Okay alright           05:54 PM, 19th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4190694           05:57 PM, 19th Sep                   Alhamzi                   regarding the Home Center order we advice you to contact Home Center customer service as each are working separately           05:57 PM, 19th Sep                   Alhamzi                   Could you please share your Email ID so we can update you regarding your complian           05:57 PM, 19th Sep                     Zaman Mahmood                    [email-masked]           05:59 PM, 19th Sep                   Alhamzi                   Thanks           06:00 PM, 19th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           06:00 PM, 19th Sep                     Zaman Mahmood                    No. Thank you very much           06:00 PM, 19th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:00 PM, 19th Sep                     Zaman Mahmood                    Actually that's from landmark           06:00 PM, 19th Sep                     Zaman Mahmood                             06:01 PM, 19th Sep                     Zaman Mahmood                    * File attached - 3a1426ba312656c6408c75.mp4 *             06:01 PM, 19th Sep                     Zaman Mahmood                    Sofa spring get damaged. If it's the same company so please help me out from this also           06:02 PM, 19th Sep                   Alhamzi                   Yes both are under Landmark organization but each are operate separately           06:02 PM, 19th Sep                   Alhamzi                   Please contact Home Center customer service and they will assist you           06:02 PM, 19th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           06:02 PM, 19th Sep                     Zaman Mahmood                    Ok alright thank you           06:03 PM, 19th Sep                     Zaman Mahmood                    No. Thank you very much for your help and support           06:03 PM, 19th Sep                     Zaman Mahmood                    I really appreciate you           06:03 PM, 19th Sep                   Alhamzi                   You are welcome :)           06:05 PM, 19th Sep                   Alhamzi                   You can contact Home Center through this link:  https://www.homecentre.com/ae/en/contact           06:05 PM, 19th Sep                   Alhamzi                   Do not hesitate to contact us for more assistance            06:05 PM, 19th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:05 PM, 19th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4893754