Subject: Ticket Assigned - Damaged item/ share photos/ 4186605
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 23:23:21 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4186605 Nitin Kalra                    Hi           01:45 PM, 18th Sep                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:55 PM, 18th Sep                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           01:55 PM, 18th Sep                     Nitin Kalra                    Hi Almhazi           01:56 PM, 18th Sep                     Nitin Kalra                    I had bought a 5 seater sofa from home center and it is having issues           01:56 PM, 18th Sep                     Nitin Kalra                    We had reported this earlier too but nothing was done           01:57 PM, 18th Sep                     Nitin Kalra                    Order # 9657995282           01:57 PM, 18th Sep                   Alhamzi                   Please wait while we check the details.            02:00 PM, 18th Sep                     Nitin Kalra                    Ok           02:00 PM, 18th Sep                   Alhamzi                   Last complain was registered on           02:03 PM, 18th Sep                   Alhamzi                   2021           02:03 PM, 18th Sep                     Nitin Kalra                    Yes           02:03 PM, 18th Sep                   Alhamzi                   please let us know what is the issue           02:03 PM, 18th Sep                   Alhamzi                   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           02:03 PM, 18th Sep                     Nitin Kalra                    The sofa from one site is settling down           02:03 PM, 18th Sep                     Nitin Kalra                    Your team visited. Took the photos videos           02:03 PM, 18th Sep                     Nitin Kalra                    * File attached - b1b488e80b84461dd2ed62.mp4 *             02:04 PM, 18th Sep                     Nitin Kalra                    This has settled from one side on the left           02:04 PM, 18th Sep                     Nitin Kalra                    In 2021           02:05 PM, 18th Sep                     Nitin Kalra                    This is video for today           02:05 PM, 18th Sep                     Nitin Kalra                    It’s under warranty           02:08 PM, 18th Sep                   Alhamzi                   We have been informed by our team that they tried to contact you on 568882009 to pullout the item for repair but your phone was switched off           02:15 PM, 18th Sep                   Alhamzi                   Please confirm if you would like to pull out the item for repair. and please confirm the contact number 568882009           02:16 PM, 18th Sep                     Nitin Kalra                    Yes i am available on same contact           02:16 PM, 18th Sep                     Nitin Kalra                    How much time will it take?           02:16 PM, 18th Sep                   Alhamzi                   Please wait while we check the details.            02:26 PM, 18th Sep                     Nitin Kalra                    Ok           02:26 PM, 18th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4186605           02:37 PM, 18th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           02:37 PM, 18th Sep                     Nitin Kalra                    Not really. Just have this resolved           02:37 PM, 18th Sep                   Alhamzi                   We are on it           02:41 PM, 18th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:41 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4888603