Subject: Ticket Assigned - Damaged item/ share photos/ 4186459
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 10:13:33 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4186459 Vivek                    Hi           01:53 PM, 18th Sep                     Vivek                    Hello           01:54 PM, 18th Sep                   Alhamzi                   Hi Vivek, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:56 PM, 18th Sep                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           01:56 PM, 18th Sep                     Vivek                    It’s regarding warranty           01:57 PM, 18th Sep                     Vivek                             01:58 PM, 18th Sep                     Vivek                             01:58 PM, 18th Sep                     Vivek                    The spring was damaged in the middle           01:59 PM, 18th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           02:00 PM, 18th Sep                     Vivek                             02:00 PM, 18th Sep                     Vivek                             02:00 PM, 18th Sep                     Vivek                    The middle portion           02:03 PM, 18th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           02:05 PM, 18th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4186459           02:05 PM, 18th Sep                     Vivek                    Thank you ??           02:07 PM, 18th Sep                     Vivek                    No this is the only issue           02:07 PM, 18th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:13 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4888454