Subject: New Reply Received - Damaged Item from Order No 9586359290 - Teodora Topiary Tree - Please replace
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 17 Sep 2022 10:26:10 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Damaged Item from Order No 9586359290 - Teodora Topiary Tree - Please replace  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Home box Team,</div>
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Thank you very much for actioning the return of the damaged item.</div>
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I will be waiting for your team to pick it up.</div>
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In the meantime, I will look through your website for a similar item to purchase.</div>
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Best Regards,</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Andrey Danchev<br>
M: 0502736372</div>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, 17 September 2022 2:23 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4881753] - Damaged Item from Order No 9586359290 - Teodora Topiary Tree - Please replace
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<div dir="ltr">Hi Andrey, </div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.<br>
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Kindly note that we have initiated a return request for the damaged item and our team will contact you within 3-4 days to collect the item. please allow us some time.<br>
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At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you, and return the damaged product to us.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4881753