Subject: Ticket Assigned - Damaged HH item below 50 AED - 9586259394
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 16:50:33 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged HH item below 50 AED - 9586259394 Cess                    Ok thank u so much...pls exchange as soon as posible...thank u           08:43 PM, 15th Sep                   Alhamzi                   Sorry as the exchange service is not available at the moment           08:46 PM, 15th Sep                     Cess                    Wen it will be change??           08:46 PM, 15th Sep                   Alhamzi                   We will escalate for refund and you can place a new item and we will make sure you get the item in perfect condition           08:46 PM, 15th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           08:46 PM, 15th Sep                   Alhamzi                   As per HomeBox policy the exchange is not possible           08:47 PM, 15th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           08:47 PM, 15th Sep                     Cess                    Then i will pay again           08:47 PM, 15th Sep                     Cess                    Ok...just make refund and i will make order again...           08:48 PM, 15th Sep                   Alhamzi                   We will escalate this issue to our team to initiate the refund of the damaged item and to avoid you any trouble you do not need to return the damaged item.           08:48 PM, 15th Sep                     Cess                    Its ok if same items i will make order           08:48 PM, 15th Sep                     Cess                    Ok..thank u           08:48 PM, 15th Sep                   Alhamzi                   Yes you can order the same item and we will make sure you get it in good condition           08:48 PM, 15th Sep                   Alhamzi                   Do not hesitate to contact us for more assistance            08:48 PM, 15th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:48 PM, 15th Sep                     Cess                    For that same items i will order...i will pay again??           08:49 PM, 15th Sep                     Cess                    Or i will used my refund           08:49 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4879659