Subject: Note Added - [#4753973] escalate to WH with picture
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 14 Sep 2022 10:43:09 +0000

Hi ,    Hcwh Taif added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4753973    Subject:  escalate to WH with picture   Requester: خالد محسنالحامد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">The wardrobe drawer front pieces were missing from inside the cartoon and item has requested from ITT find the attached mail FYI</div>
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<div class="MsoNormal" style="text-autospace:none"><b><u><span style='font-size:12.0pt;font-family:"Sitka Text"'>Thanks and Regards,</span></u></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0070C0'>Sharan Lamshal</span></b></div>
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<b><span style='font-family:"Bradley Hand ITC";color:#0070C0'>Mobile :
</span></b><b><span style='font-size:10.0pt;font-family:"Sitka Text";color:#0070C0'>0571910062</span></b><b><span style='font-size:9.0pt;font-family:"Sitka Text";color:#0070C0'></span></b>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-family:"Bradley Hand ITC";color:#0070C0'>HDO</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-family:"Bradley Hand ITC";color:#0070C0'>Taif</span></b></div>
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<b><span style='font-family:"Bradley Hand ITC";color:#0070C0'>Email</span></b><b><span style="color:#0070C0">:</span></b>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div class="MsoNormal"><span style="color:#002060"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MjAxNDQxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KHqbyT5ykRM7yt0PQ2ADR51n1zJMjmx1TlROLuBRSs8" data-id="2043382014413"></span></div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, September 14, 2022 1:15 PM<br>
<b>To:</b> Amani Aldossary &lt;[email-masked]&gt;; Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Hcwh Taif &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4753973] - escalate to WH with picture</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>WWD issue (Missing parts)<br>
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<strong><span style='font-family:"-apple-system",serif'>Please find the WH update and advice further action,</span></strong><br>
<span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MjAxNDQxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xLR72kjEcnrG34-VqM_iJBOm7Jx_erjEFkMjEVNKhIE" data-id="2043382014410" alt="Image removed by sender."></span><br>
Order ID : 6156618262<br>
CRM ID : 4042771<br>
New CRM ID : 4106369,<br>
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Issue Description: 163478198 Zegna 3-Door Wardrobe = wardrobe small glass door wrong picking and wardrobe 2 drawer front pics missing // 163478190 Zegna 5-Piece King Bedroom Set = night stand right-side panel missing need to replace,<br>
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Please contact customer  ASAP.<br>
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Video attached below. <br>
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Please check and advice.<br>
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Thanks</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 11 Sep at 8:14 PM
<span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>WWD issue (Missing parts)<br>
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<strong><span style='font-family:"-apple-system",serif'>Please find the WH update and advice further action,</span></strong></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
<span style="color:#183247;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MjAxNDQxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xLR72kjEcnrG34-VqM_iJBOm7Jx_erjEFkMjEVNKhIE" data-id="2043382014410" alt="Image removed by sender."></span><span style="color:#183247"><br>
Order ID : 6156618262<br>
CRM ID : 4042771<br>
New CRM ID : 4106369,<br>
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Issue Description: 163478198 Zegna 3-Door Wardrobe = wardrobe small glass door wrong picking and wardrobe 2 drawer front pics missing // 163478190 Zegna 5-Piece King Bedroom Set = night stand right-side panel missing need to replace,<br>
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Please contact customer  ASAP.<br>
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Video attached below.</span> <br>
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Please check and advice.<br>
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Thanks</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 11 Sep at 10:42 AM
<span class="separator">, Hcwh Taif &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regarding below invoice, due to supply issue we were unable to clear customer issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, September 11, 2022 5:49 AM<br>
<b>To:</b> Hcwh Taif &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4753973] - escalate to WH with picture</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>WWD issue (Missing parts)<br>
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Cx still not contacted or visited kindly arrange team on priority basis as keep chasing us,<br>
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Order ID : 6156618262<br>
CRM ID : 4042771<br>
New CRM ID : 4106369,<br>
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Issue Description: 163478198 Zegna 3-Door Wardrobe = wardrobe small glass door wrong picking and wardrobe 2 drawer front pics missing // 163478190 Zegna 5-Piece King Bedroom Set = night stand right-side panel missing need to replace,<br>
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Please contact customer  ASAP.<br>
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Video attached below.<br>
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Best regards<br>
Cs Team, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 9 Sep at 12:07 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>&gt;
 wrote: </span></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>WWD issue (Missing parts)<br>
<br>
Cx still not contacted or visited kindly arrange team on priority basis as keep chasing us,<br>
<br>
Order ID : 6156618262<br>
CRM ID : 4042771<br>
New CRM ID : 4106369,<br>
<br>
Issue Description: 163478198 Zegna 3-Door Wardrobe = wardrobe small glass door wrong picking and wardrobe 2 drawer front pics missing // 163478190 Zegna 5-Piece King Bedroom Set = night stand right-side panel missing need to replace,<br>
<br>
Please contact customer  ASAP.<br>
<br>
Video attached below.<br>
<br>
Best regards<br>
Cs Team, </span></div>
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