Subject: New Reply Received - 9583319777 / Late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 14 Sep 2022 06:25:26 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9583319777 / Late Collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/1P3zx5EuiDEBOyzbHySCDQ~~/AALN9wA~/RgRlAqdQPVcDc3BjQgpjINBzIWPt2EqSUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team, <br>
<br>
<br>
<br>
Kindly note that the order has been closed due to rejection of the pick-up attempt, multiple pick-up attempts and aging. <br>
<br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/9/2022 7:17 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#4852332] - 9583319777 / Late Collection<br>
<br>
</div>
<div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Need your urgent assistance on the below email.</div>

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	<div class="MsoNormal" style="line-height:105%"><span style="margin-left:12px;margin-top:26px;width:319px;height:164px"><img alt="A close up of a sign

Description automatically generated" height="131" style="width:2.6583in;height:1.3666in" width="255"></span></div>
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	<td style="width:196.55pt;padding:0in 5.4pt 0in 5.4pt;height:127.8pt" width="262">
	<div class="MsoNormal" style="line-height:105%"><span style="font-size:10pt;line-height:105%">Anslem Misquitta</span></div>

	<div class="MsoNormal" style="line-height:105%"><span style="font-size:10pt;line-height:105%">Retail Operations - Customer Care</span></div>

	<div class="MsoNormal" style="line-height:105%"><span style="font-size:10pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>

	<div class="MsoNormal" style="line-height:105%"><span style="font-size:10pt;line-height:105%">F   :  +971 4 5172380</span></div>

	<div class="MsoNormal" style="line-height:105%">
<span style="font-size:10pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10pt;line-height:105%">[email-masked]</span></a>
</div>

	<div class="MsoNormal" style="line-height:105%"><span style="font-size:10pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>

	<div class="MsoNormal" style="line-height:105%"><span style="font-size:10pt;line-height:105%">P.O.Box 282028, UAE.</span></div>

	<div class="MsoNormal" style="line-height:105%"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="font-size:10pt;line-height:105%">www.homeboxstores.com</span></a></div>
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<b>From:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, September 13, 2022 6:42 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4852332] - 9583319777 / Late Collection</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Shipa team,<br>
<br>
<strong><span style="font-family:'-apple-system'">Cx. is angry for late collection and threatening to complain to concerned authorities. </span></strong><br>
<br>
Order ID: 9583319777<br>
Tracking ID: SD007935291<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 06/09/2022 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards, </span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Mohiuddin.</span></div>
</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sun, 11 Sep at 9:57 AM <span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

<div>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:'-apple-system';color:#183247">Hi Shipa team,</span><br>
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><strong><span style="font-family:'-apple-system'">Cx. is angry for late collection <span style="color:#183247">and threatening to complain to concerned authorities. </span></span></strong> </span>
</div>
</div>

<div>
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<br>
<span style="font-size:10.5pt;font-family:'-apple-system';color:#183247">Order ID: 9583319777<br>
Tracking ID: SD007935291<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 06/09/2022 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,</span><span style="font-size:10.5pt;font-family:'-apple-system'"> <br>
Alhamzi</span>
</div>
</div>
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<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Fri, 9 Sep at 10:09 PM <span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
<br>
Order ID: 9583319777<br>
Tracking ID: SD007935291<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 06/09/2022 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Aws.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Fri, 9 Sep at 10:04 PM <span class="separator">, Rawan Abboud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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		<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46">No one contacted me regarding the return</span></div>
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		<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46">Can i come to return it myself?</span></div>
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		<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46">I have requested it multiple times now</span></div>
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		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1033" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">Hi Rawan . Thank you for contacting us. My name is Aws.</span></div>
		</div>
		</div>

		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:58 PM, 09th Sep</span></div>
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		<td style="padding:7.5pt 15pt 7.5pt 15pt">
		<div>
		<div style="margin-right:22.5pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">Please allow me a moment and I will check on this for you.</span></div>
		</div>
		</div>

		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:58 PM, 09th Sep</span></div>
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		<td style="padding:0in 11.25pt 0in 11.25pt"> </td>
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		<td style="padding:7.5pt 15pt 7.5pt 15pt">
		<div>
		<div style="margin-right:22.5pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1031" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">We apologize to you for this delay</span></div>
		</div>
		</div>

		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:58 PM, 09th Sep</span></div>
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		<td style="padding:0in 11.25pt 0in 11.25pt"> </td>
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		<td style="padding:7.5pt 15pt 7.5pt 15pt">
		<div>
		<div style="margin-right:22.5pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1030" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">We will remind the courier team and they will contact you soon to collect your returns</span></div>
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		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:59 PM, 09th Sep</span></div>
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		<td style="padding:0in 11.25pt 0in 11.25pt"> </td>
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		<td style="padding:7.5pt 15pt 7.5pt 15pt">
		<div>
		<div style="margin-right:22.5pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1029" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">Please accept our apology for this delay</span></div>
		</div>
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		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:01 PM, 09th Sep</span></div>
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		<td style="padding:7.5pt 15pt 7.5pt 15pt">
		<div>
		<div style="margin-right:22.5pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1028" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">Is there anything else I can assist you with today?</span></div>
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		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:02 PM, 09th Sep</span></div>
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		<div style="margin-left:24.75pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Rawan </span></div>
		</div>

		<div class="MsoNormal"><span style="color:#3f3f46"><img height="30" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/inkpot.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:#a8ddfd"><span style="color:#3f3f46">No thank you</span></div>
		</div>
		</div>

		<div style="margin-left:24.75pt">
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:02 PM, 09th Sep</span></div>
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		<div>
		<div style="margin-right:22.5pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1026" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">Thank you for your patience &amp; cooperation, Rawan  </span></div>
		</div>
		</div>

		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:03 PM, 09th Sep</span></div>
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		<td style="padding:0in 11.25pt 0in 11.25pt"> </td>
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		<td style="padding:7.5pt 15pt 7.5pt 15pt">
		<div>
		<div style="margin-right:22.5pt">
		<div class="MsoNormal"><span style="font-size:9pt;color:#6f7071">Aws</span></div>
		</div>

		<div class="MsoNormal"><span style="font-size:10pt;color:#3f3f46"><img height="30" id="_x0000_i1025" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" style="width:0.3166in;height:0.3166in" width="30"></span></div>

		<div>
		<div>
		<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:#3f3f46">Please feel free to come back and chat with us if you have any queries in the future.<br>
		My name is Aws and have a wonderful day!</span></div>
		</div>
		</div>

		<div>
		<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:03 PM, 09th Sep</span></div>
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		<div align="center" class="MsoNormal" style="text-align:center"><span style="font-size:10pt;font-family:'helvetica' , sans-serif;color:#999999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/649286440208539" rel="noreferrer"> <span style="color:#999999;text-decoration:none">Freshchat</span></a></span></div>
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</blockquote>
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<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid';color:white">4852332:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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