Subject: Note Added - [#4799590] Invoice
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 14 Sep 2022 04:18:32 +0000

Hi ,    Antony Markose added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4799590    Subject:  Invoice    Requester: Ali Hassan (DVA)    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="en-AE">Dear team,</span></div>
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<div class="MsoNormal"><span lang="en-AE">           Please find the customer was contacted and as per him available today morning, so will arrange the collection accordingly.</span></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<div class="MsoNormal"><img width="152" height="89" style="width:1.5833in;height:.927in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MTg4NDMyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.w4U32nEDBcLWUJWlQLxIVz3gOKIREj4wY7RtGOsQBSE" data-id="2043381884326" alt="cid:[email-masked]"></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0909B7'>Antony Markose</span></i></b></div>
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<b><i><u><span dir="LTR" style='font-size:9.0pt;font-family:"Bell MT",serif;color:#0909B7'>Service Coordinator</span></u></i></b><b><span dir="LTR" style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#0909B7'></span></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>Dubai Delivery Center</span></u></i></b><span dir="RTL"></span><span dir="RTL"></span><b><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0909B7'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i></b><b><i><span style='font-family:"Bell MT",serif;color:#0909B7'></span></i></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u></i></b>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>T +971-42303244</span></u></i></b></div>
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<b><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0909B7">[email-masked]</span></a></span></u></b><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u>
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<div>From: Murtaza Kutiyanawala &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, September 13, 2022 7:39 PM<br>
<b>To:</b> Antony Markose &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mehaboob Mohamed &lt;[email-masked]&gt;; Raj &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4799590] - Invoice</div>
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<b><span style="color:#222222">Caution:</span></b><span style="color:#222222"> [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Hi Anthony,
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<div class="MsoNormal">We see the request was raised on 30<sup>th</sup> of August and collection was attempted today.</div>
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<div class="MsoNormal">But as per the below screenshot nothing showing on the system ?  </div>
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<div class="MsoNormal">Customer works for government as informed us that he has nor got any calls from your driver, can you please check on this.</div>
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<div class="MsoNormal">Customer email address - <span style="font-size:10.5pt;font-family:-apple-system;color:#183247;background:white">
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:10.5pt;font-family:-apple-system;background:white"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black;background:white">Invoice number – 9579861464</span><span style="font-size:10.5pt;font-family:-apple-system;background:white"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black;background:white">Order was delivered to - Districts and villages affairs, Government building Al Jazat, DVA office</span><span style="font-size:10.5pt;font-family:-apple-system;background:white"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black;background:white">Customer ph # - +971563020030</span><span style="font-size:10.5pt;font-family:-apple-system;background:white"></span>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Murtaza Kutiyanawala</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=05%7C01%7Cantony.markose%40emiratespost.ae%7Cd37fd996f30e49d699ac08da959e2650%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C637986803740894047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=zluBbdM3oOTv%2FbWIoV63L7deVRa%2F2JMD%2FJoTbJRQOSw%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:blue'>www.homeboxstores.com</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b>From:</b> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 13, 2022 11:36 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4799590] - Invoice</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">We attempted below collection and customer requested us to cancel the TVP collection request and customer don’t have anything to return.
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<div class="MsoNormal">Please check and advise. </div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0909B7'>Antony Markose</span></i></b></div>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u></i></b>
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<a href="mailto:[email-masked]" rel="noreferrer"><b><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>[email-masked]</span></b></a><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u>
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<b>From:</b> Mehaboob Mohamed <br>
<b>Sent:</b> Tuesday, September 13, 2022 11:11 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#4799590] - Invoice</div>
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<div class="MsoNormal">Adding in Antony</div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 12, 2022 10:07 PM<br>
<b>To:</b> Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4799590] - Invoice</div>
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<b><span style="color:#222222">Caution:</span></b><span style="color:#222222"> [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:
<strong><span style="font-family:-apple-system">Late Collection</span></strong><br>
<strong><span style="font-family:-apple-system">​</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Jul 27, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  <strong><span style="font-family:-apple-system">9579861464</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 1000017205444</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The return request was created on
<strong><span style="font-family:-apple-system">8/30/22</span></strong> and till now the item has not collected from the customer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This is for your kind information and promote action.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:inherit">M.Alhamzi</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4799590:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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