Subject: Note Added - [#4555108] Conversation with Bobo Ali
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 20:10:54 +0000

Hi ,    Mohammed Athar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4555108    Subject:  Conversation with Bobo Ali   Requester: Shrzad-22    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM181F0F955EED46B59F43D059BBBE2683" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amani Aldossary</span></a> If customer wants to return the amount to LANDMARK account.
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<div class="MsoNormal">Please let us know. we will share our bank account details to deposit the amount.</div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Finance Executive-Ecom</div>
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<div>From: Amani Aldossary &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, September 13, 2022 10:14 AM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;[email-masked]&gt;; Ismail Aboukhater &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;; Hasan Razakhan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4555108] - Conversation with Bobo Ali</div>
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<div class="MsoNormal">Hi <a id="OWAAMD8ACB7772C3744FE98C3403DB3764ACA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">The customer found missing item on the carton and refund already done for this item, the only solution is sharing the bank account with the customer to return the refunded amount.</div>
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<div class="MsoNormal">Please advise.</div>
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<b><span style='font-family:"Times New Roman",serif;color:#1F3864'>Best Regards</span></b><b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F3864'></span></b>
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<b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F3864'>Amani.Aldossri</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'><br>
Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Ismail Aboukhater &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 12, 2022 3:24 PM<br>
<b>To:</b> Amani Aldossary &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hasan Razakhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4555108] - Conversation with Bobo Ali</div>
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<div class="MsoNormal">Hi <a id="OWAAM4B0868D704B54CCFABE3BBF5135BF1DC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amani Aldossary</span></a>
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<div class="MsoNormal">Please check and do the needful .</div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Best Regards</span></b></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'>Ismail Mohamed
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</span></b><span style='font-family:"Tahoma",sans-serif;color:#777777'>Operation Team - Home box - KSA</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 12, 2022 3:06 PM<br>
<b>To:</b> Amani Aldossary &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ismail Aboukhater &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hamza Nouri Ahmad Abu Azzam
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4555108] - Conversation with Bobo Ali</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<em><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Hi Ismael - FYA</span></em><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<em><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Best Regards</span></em><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<em><b><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Landmark Group</span></b></em><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<em><span style="font-size:10.0pt;font-family:-apple-system">eCom Executive-Supply Chain</span></em><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<em><span style='font-size:10.0pt;font-family:"Arial Nova Light",sans-serif'>Ext: 3702</span></em><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الأربعاء, 7 سبتمبر في 8:14 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team.</span><span style="color:black"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Customer contacted Crystel team and inform that the item was not missing she found the item in the box later on. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Please provide the HomeBox account to deposit the amount or advice further.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Order: 6151415864</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Thanks&amp;Regards.</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الأحد, 17 يوليو في 12:26 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Home Box KSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The amount for the item was refunded.</span></div>
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<b><span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:#1F3864'>Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F3864'>Amani.Aldossri</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'><br>
Customer Care Center - Home box - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 11, 2022 11:34 AM<br>
<b>To:</b> Amani Aldossary &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4555108] - Conversation with Bobo Ali</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Dear Amani Please advise as per courier  and WH Team both items are shipped in container OCR5753806 and both items are shrink wrapped together during dispatch.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">However cx insisting to call center team and here as well that the laundry hamper is not delivered 162313224, Cushions Refund Delayed 162674321 and need to make
 MOC </span></strong><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Missing HH.<br>
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Order number : 6151415864<br>
AWB : FP0625220002774<br>
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Issue description : As per customer he received only two containers while three containers were dispatched from the warehouse, kindly arrange the delivery of missing container.<br>
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Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The CS Team. </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الأربعاء, 6 يوليو في 3:59 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Amani Please advise as per courier  and WH Team both items are shipped in container OCR5753806 and both items are shrink wrapped together during dispatch.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">However cx insisting to call center team and here as well that the laundry hamper is not delivered 162313224, Cushions Refund Delayed 162674321 and need to make MOC </span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span></b><span style="font-size:10.5pt;font-family:-apple-system">Missing HH.<br>
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Order number : 6151415864<br>
AWB : FP0625220002774<br>
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Issue description : As per customer he received only two containers while three containers were dispatched from the warehouse, kindly arrange the delivery of missing container.<br>
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Regards,<br>
Ali Hazzaa </span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4555108:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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