Subject: Ticket Assigned - 9584405511/ Refund not processed
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 11 Sep 2022 23:28:54 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9584405511/ Refund not processed Noora                    Hello           12:11 PM, 11th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:11 PM, 11th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:11 PM, 11th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:11 PM, 11th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:11 PM, 11th Sep                     Noora                    9584405511           12:12 PM, 11th Sep                     Noora                    Till now I didnt recieve the refund           12:12 PM, 11th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:13 PM, 11th Sep                   New                   If you have any pictures that you would like to share, please do that.            12:13 PM, 11th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:13 PM, 11th Sep                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:25 PM, 11th Sep                   Alhamzi                   Please wait while we check the details.            12:25 PM, 11th Sep                   Alhamzi                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back as a voucher within 7-14 working days.  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           12:32 PM, 11th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           12:32 PM, 11th Sep                     Noora                    Untill now didnt reach to the warehouse?           12:32 PM, 11th Sep                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:40 PM, 11th Sep                   Alhamzi                   We will make sure you get the refund fast           12:40 PM, 11th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           12:40 PM, 11th Sep                     Noora                    No thanks           12:41 PM, 11th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:47 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4858532