Subject: Ticket Assigned - Damaged item/ share photos/ 4165098
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 11 Sep 2022 08:45:30 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4165098 Gul                    Hi           11:45 AM, 11th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:45 AM, 11th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:45 AM, 11th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:45 AM, 11th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:45 AM, 11th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:47 AM, 11th Sep                   New                   If you have any pictures that you would like to share, please do that.            11:47 AM, 11th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:47 AM, 11th Sep                   Alhamzi                   Hi Gul, thank you for contacting us. This's Alhamzi We would be happy to help you.           11:55 AM, 11th Sep                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           11:55 AM, 11th Sep                     Gul                    * File attached - 7f84ec088b5e424be4270e.mp4 *             11:56 AM, 11th Sep                     Gul                             11:56 AM, 11th Sep                     Gul                    This sofa bought and springs in it making noise while sitting . Still in warranty           11:57 AM, 11th Sep                     Gul                    What’s next ? How will it be fixed           11:58 AM, 11th Sep                   Alhamzi                   Please wait while we check the details.            11:59 AM, 11th Sep                   Alhamzi                   Could you please share your order number so that I can assist you further?     As we have checked and did not find any mattress included in this order 9521344306           12:05 PM, 11th Sep                     Gul                    Ok           12:05 PM, 11th Sep                     Gul                    It’s sofa           12:07 PM, 11th Sep                     Gul                    It’s sofa not mattress           12:08 PM, 11th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           12:23 PM, 11th Sep                     Gul                    * File attached - c6e4e49a8abeda84a137ff.mp4 *             12:24 PM, 11th Sep                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:30 PM, 11th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           12:30 PM, 11th Sep                     Gul                    Can I have any complaint Number           12:31 PM, 11th Sep                     Gul                    Please           12:31 PM, 11th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4165098           12:38 PM, 11th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           12:38 PM, 11th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 11th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4858518