Subject: Ticket Assigned - Damaged item/ share photos/ 4160935
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 09 Sep 2022 15:37:51 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4160935 Sanyia Asif                             07:23 PM, 09th Sep                     Sanyia Asif                             07:23 PM, 09th Sep                     Sanyia Asif                             07:23 PM, 09th Sep                     Sanyia Asif                             07:23 PM, 09th Sep                     Sanyia Asif                             07:23 PM, 09th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:23 PM, 09th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:23 PM, 09th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:23 PM, 09th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:23 PM, 09th Sep                   Alhamzi                   Hi Sanyia, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:23 PM, 09th Sep                   Alhamzi                   Please provide us with the order number and with more details about your inquiry so we can further assist you.           07:23 PM, 09th Sep                     Sanyia Asif                             07:24 PM, 09th Sep                     Sanyia Asif                    This is my order number #9584376049           07:24 PM, 09th Sep                     Sanyia Asif                    And it is defected           07:24 PM, 09th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           07:25 PM, 09th Sep                     Sanyia Asif                             07:28 PM, 09th Sep                     Sanyia Asif                             07:28 PM, 09th Sep                     Sanyia Asif                             07:28 PM, 09th Sep                     Sanyia Asif                             07:28 PM, 09th Sep                     Sanyia Asif                             07:28 PM, 09th Sep                     Sanyia Asif                    * File attached - c3043db93c836d52c7da5b.mp4 *             07:30 PM, 09th Sep                     Sanyia Asif                    The nights stand and drawer all stuff is defected           07:31 PM, 09th Sep                     Sanyia Asif                    ?           07:34 PM, 09th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4160935           07:34 PM, 09th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           07:34 PM, 09th Sep                     Sanyia Asif                    But 3-5 days is too much           07:35 PM, 09th Sep                   Alhamzi                   our team might contact you earlier           07:35 PM, 09th Sep                   Alhamzi                   We request you to allow us some time           07:35 PM, 09th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           07:35 PM, 09th Sep                     Sanyia Asif                    Plz b quick           07:36 PM, 09th Sep                     Sanyia Asif                    No           07:36 PM, 09th Sep                   Alhamzi                   We are on it           07:37 PM, 09th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:37 PM, 09th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4851873