Subject: Ticket Assigned - 9584964611/9583526920/Three return request of two different orders collected at once.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 16:31:13 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9584964611/9583526920/Three return request of two different orders collected at once. Dominique                    Hi can you please confirm you have my returns           08:15 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:15 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:15 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:15 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:15 PM, 08th Sep                     Dominique                             08:16 PM, 08th Sep                   Alhamzi                   Hi Domininque, thank you for contacting us. This's Alhamzi We would be happy to help you.           08:16 PM, 08th Sep                   Alhamzi                   Please wait while we check the details.            08:16 PM, 08th Sep                     Dominique                    And from order           08:17 PM, 08th Sep                     Dominique                             08:17 PM, 08th Sep                     Dominique                    There were 3 boxes in total           08:17 PM, 08th Sep                   Alhamzi                   Kindly note that there is one item only in this order 9584964611 and the return request of the item "Amore Mirror - 20x1x25 cms" was cancelled.     Please confirm if you still want to return the item           08:20 PM, 08th Sep                     Dominique                    I have returned it           08:20 PM, 08th Sep                     Dominique                    It was picked up with the other two boxes           08:20 PM, 08th Sep                   Alhamzi                   Yes we have received the item under this order 9583526920           08:21 PM, 08th Sep                   Alhamzi                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           08:21 PM, 08th Sep                     Dominique                    The same guy picked up the first order           08:21 PM, 08th Sep                     Dominique                    As well           08:21 PM, 08th Sep                     Dominique                    It was in the same pile           08:21 PM, 08th Sep                     Dominique                    And then another guy came           08:21 PM, 08th Sep                     Dominique                    But it was already gone           08:21 PM, 08th Sep                     Dominique                    The first courier picked it up with the other two packages           08:22 PM, 08th Sep                   Alhamzi                   Okay we will share this with our team           08:22 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           08:22 PM, 08th Sep                     Dominique                    So you have only got 2 returns for order ending 20           08:22 PM, 08th Sep                     Dominique                    Not the order ending 11           08:23 PM, 08th Sep                   Alhamzi                   As I understood you have made two return request for two different orders and our team took all of the returned items?           08:23 PM, 08th Sep                     Dominique                    No there was 3 returns in total           08:23 PM, 08th Sep                     Dominique                    This one there was 2           08:24 PM, 08th Sep                     Dominique                    This one there was only one           08:24 PM, 08th Sep                   Alhamzi                   Okay we will follow up with our team           08:30 PM, 08th Sep                   Alhamzi                   We will keep you updated via mail.           08:30 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           08:30 PM, 08th Sep                     Dominique                    Thank you           08:30 PM, 08th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:30 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4848714