Subject: Ticket Assigned - Damaged item/ share photos/ 4159499
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 15:32:07 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged item/ share photos/ 4159499 Ghina Labban                             07:13 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:13 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:13 PM, 08th Sep                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:13 PM, 08th Sep                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:13 PM, 08th Sep                     Ghina Labban                             07:13 PM, 08th Sep                     Ghina Labban                    Helloo           07:13 PM, 08th Sep                     Ghina Labban                    This is the part that is damaged           07:13 PM, 08th Sep                     Ghina Labban                    The leg is no longer supporting the bed           07:14 PM, 08th Sep                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:15 PM, 08th Sep                   New                   If you have any pictures that you would like to share, please do that.            07:15 PM, 08th Sep                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:15 PM, 08th Sep                   Alhamzi                   Thank you for sharing the details. Please allow me a moment while I check this for you.           07:22 PM, 08th Sep                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-5 business days to help you with this issue.  Complain number: 4159499           07:28 PM, 08th Sep                   Alhamzi                   Do you have any other inquiries that we can help with?           07:28 PM, 08th Sep                     Ghina Labban                    Thank you           07:29 PM, 08th Sep                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4848400